Applications Analyst-Business-Sr (Workday/UKG)

Default Work Shift:

Day (United States of America)

Hours:

40

Salary range:

$41.00 - $62.28

Schedule:

Full Time

Shift Hours:

8 Hour employee

Department:

Information Systems

Job Objective:

Eisenhower is seeking a Senior Business Applications Analyst to lead the support, optimization, and integration of our Workday and UKG platforms, partnering with HR, Payroll, and IT to enhance workforce technology and business processes. Helps drive advancement of Workday functionality, including emerging automation and AI-enabled capabilities to improve efficiency, analytics, and employee experience.

Supports core functions of Eisenhower's applications to enable cost-effective, high quality, efficient, and safe patient care. Implements, administers, and supports assigned systems under the minimal guidance of senior members of the team. Has a thorough understanding of assigned applications, ancillary systems, and health system operations. Independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. Provides project management and selection guidance for new applications. Provides analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests. Coordinates application support with other information technology teams including Sys Admins, DBA, Networking, Reporting, and the help desk. Implements changes using documented procedures that are compliant with department's policies and procedures. Provides solutions to work orders, trouble tickets and projects for assigned departments. Works with and mentors junior staff members to document workflows. Serves as Project Manager for major projects.

Job Description:

Education:

Required: Relevant degree or experience in lieu of degree

Preferred: Bachelor’s Degree

Licensure/Certification:

Required: Certification(s) required for those positions supporting an Epic application

Experience:

Required: Five (5) years in healthcare related positions; previous system analyst or vendor experience; experience using healthcare applications; experience working in an acute healthcare setting or vendor setting; proven experience in project managing major projects

Reports To: Director, Financial Applications

Supervises: N/A

Ages of Patients: N/A

Blood Borne Pathogens: Minimal/ No Potential

Skills, Knowledge, Abilities:

Ability to actively engage in complex discussions, often on challenging subjects, Ability to analyze highly complex systems and workflows, Ability to conceptualize, plan, organize, coordinate and manage the work of a major program or function within the department(s), Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately, Ability to maintain positive interpersonal relations with peers, users and vendors, Ability to teach/train other clinical staff, Ability to work as a team member and independently with minimal supervision, Documented knowledge and experience in PMO Methodology and tools, Excellent communication skills, Excellent oral and written skills, Facilitation skills, strong organizational skills, team building skills, Knowledge of the healthcare environment and operations, Working knowledge of healthcare applications

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.

2. Maintains sound independent judgment and reasoning; analyzes problems or procedures and selects the appropriate course of action to keep systems available and functioning.

3. Acts as liaison/team lead between assigned departments and IS technical personnel. Communicates with IS staff members, vendors and users, and facilitate communications between these groups to identify system needs, modifications, and/or issues. Utilizes professional discretion when working with these groups to reach resolution of issues, define necessary modifications and develop solutions.

4. Works collaboratively with vendors and users to determine, review and document acceptance of system changes. Independently facilitates communications between IS personnel and vendor representatives.

5. Identifies opportunities for improvement in patient care, productivity, financial outcomes, physician or ancillary relations for cost savings, by working independently with users and departments to a