***This role is based at our corporate office in Dallas, TX***

This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As an Analyst, Customer Marketing Operations, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits. You'll help support the execution and optimization of customer marketing campaigns across multiple channels. Your insights and operational support will help shape how we connect with our customers, drive engagement, and increase brand loyalty. These campaigns drive millions of dollars in revenue for the company, our hotels, loyalty program and products, so your contribution can make a huge difference in Hilton's performance.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Build, segment, target, track, test, deploy and monitor performance of personalized email, push and text-message (SMS) campaigns using our email service provider (ESP), Braze
• Develop and utilize HTML/CSS and email/mobile marketing best practices to create and code templates and interactive customer experiences
• Develop partnerships with outside vendors, internal constituents and other departments to support ensure goals remain aligned
• Collaborate with Customer Marketing Operations leadership and the wider marketing team to develop and implement new and creative approaches to customer and business problems
• Execute the directives of Hilton's mission, demonstrating the ability to work in a group dynamic
• Champion the “Customer-Centric” mindset, driving customer-first thinking

How you will collaborate with others:

• You will work with the Marketing and Technology teams to develop,