Centralized Follow Up (CFU) Health Care Assistant

What You'll Do: (but not limited to)

• Notify patients as indicated by the follow-up plans, including phone calls, letters and reminders. 
• Create a system for filtering/prioritizing the urgent notifications required.  
• Schedule appointments and enter patient information into the EHR system.   
• Run the daily follow-up report and take the next action steps as indicated including notification and follow-ups.  
• Communicate back to Clinicians, Health Care Assistants, Nurses and CCRM team as appropriate for results and next action steps.  
• Acknowledge high volume and repetitive nature of calls and maintain professional sensitivity in responding to each caller's concerns.  
• Work with clinic staff and CFU staff/assistants to create system for communication and management of tasks for results and management of plan.   
• Providing patient support and education as appropriate.  Consult with PPSAT Clinicians and the Clinical Director of Family Planning or Chief Medical Officer for guidance on patient communications.  
• Provide patients with information regarding PPSAT hours, services, directions, prices and referrals. 
• Answer questions related to PPSAT health care services, including reproductive health care for men and women, sexually transmitted infections, birth control methods, and medication and surgical abortion.   
• Manage uploading and tasking medical records from outside agencies to appropriate people.  

What You'll Bring to the Role:

• Minimum high school diploma or GED.
• Completion of all required organization’s mandated training.
• One to two years customer service experience, preferably in the medical field. 
• Must be able to prioritize, multitask, and demonstrate use of effective communication and organizational skills. 
• Must be able to work both independently and as part of a team.
• Must be able to read, comprehend, input, retrieve and analyze data daily.   
<