(USA) Senior Manager, Program Management, Workplace Hospitality - Campus Concierge

Position Summary...

What you'll do...

The Workplace Hospitality team is driven to provide exceptional customer service in a world-class corporate environment. The Workplace Hospitality team will facilitate and enhance associate experiences and connections to teams, workplaces, and moments that celebrate our culture and purpose. This team will also coordinate corporate services and programs across the facilities to offer associates a productive place to work.  

The Sr. Program Manager, Workplace Hospitality will join the Walmart Corporate Real Estate team and have primary responsibility to provide personalized assistance to ensure associates and guests have a memorable and enjoyable experience during their day. They will have responsibility for overseeing the smooth operation of our Workplaces and neighborhoods. This includes ensuring that our buildings and spaces are ready for business every day.  This role will create a welcoming and efficient environment and provide exceptional service ensuring our associates, guests and customers enjoy a seamless and memorable experience. This role will be highly visible at the Home Office campus in Bentonville.  
 

What you'll do: Be highly visible and available. You will develop and build a team to provide a single point of contact to tenants’ campus workplace requests. This role is proactive in building deep relationships to enhance the workplace experience and enable a frictionless connection between the tenant and Corporate Real Estate. 

Leadership & Team Management: 

• Lead, mentor, and develop a diverse team of hospitality professionals. 

• Foster a positive work environment that encourages teamwork and high performance. 

 
Building Experience: 

• Ensure that buildings and spaces are business ready daily and includes ensuring that all spaces are working properly and clean.  

• Address guest feedback and resolve issues promptly to enhance satisfaction. 

• Develop and implement initiatives to improve guest engagement and loyalty. 

• Assist in organizing building events, workshops, and seminars. 

Operational: 

• Oversee daily operations of hospitality services, ensuring compliance with company policies and    standards. 

• Implement and maintain operational procedures to enhance efficiency and guest satisfaction. 

• Monitor and manage budgets, financial performance, and resource allocation. 

• Work wi