Lead, Product Operations - GPS

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

Key Responsibilities: 

• Operational Standardization: Define and implement standardized processes, KPIs, and operational frameworks to drive consistency across product teams. 

• Tooling and Technology Implementation: Identify, develop, and maintain the tools and systems required to support product operations, ensuring alignment with business needs. 

• KPI Performance Management: Establish measurable KPIs, track performance, and continuously refine processes to improve operational efficiency and outcomes. 

• Cross-Functional Collaboration: Work closely with Engineering, Product Management, Commercialization, and Client Services teams to align on operational best practices and execution strategies. 

• AI-Driven Tooling and Optimization: Define, implement, and drive adoption of standardized AI tools to enhance efficiency and consistency in product management practices. Ensure these tools support operational workflows, improve decision-making, and optimize overall product operations. 

• Process Optimization and Automation: Drive continuous improvement initiatives by streamlining workflows, automating reporting and data correlation processes, and enhancing visibility into key metrics. 

• Cost and Resource Management: Develop and oversee product cost targets, budgets, and financial plans while identifying opportunities to optimize costs and resource allocation. 

• Risk and Compliance Management: Identify potential risks related to product development and operations, implementing proactive measures to mitigate them. 

• Data-Driven Insights and Reporting: Leverage business and market intelligence to inform decision-making, ensuring that leadership has clear visibility into operational performance through regular reporting. 

• Stakeholder Engagement: Maintain open and effective communication with executive leadership and key stakeholders to ensure alignment on priorities, risks, and performance metrics. 

Qualifications: 

• 7-10 years of experience in product operations, program management, or a related field. 

• Strong ability to develop, standardize, and optimize processes, KPIs, and tooling across multiple teams. 

• Experience in managing and analyzing performance metrics to drive strategic decision-making. 

• Proficiency in operational automation, data analysis, and process improvement methodologies. 

• Strong leadership, collaboration, and stakeholder management skills. 

• Familiarity with agile methodologies, project management tools, and data visualization platforms. 

This role offers an opportunity to drive co