Manager, Product Analysis & Support - (Hybrid)

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.       Manager, Product Analysis & Support   The Manager, Product Analysis & Support is responsible for overseeing the analysis and support functions for the company’s platform products. Manages a team to ensure high levels of customer satisfaction and leveraging data analytics to drive product improvements and strategic decisions.    Responsibilities: 

• Lead and manage a team to provide exceptional customer service. Develop and implement support processes and best practices to ensure timely resolution of customer issues. Monitor support metrics and KPIs to assess team performance and identify areas for improvement. Collaborate with team to address recurring issues and enhance product quality. Recruit, train, and mentor team members to build a high-performing team. Conduct regular performance reviews and provide constructive feedback. Foster a collaborative and positive work environment that encourages continuous learning and improvement. Set clear goals and expectations and ensure alignment with organizational objectives. 
• Oversee the collection, analysis, and interpretation of product data to inform business decisions. Develop and maintain dashboards and reports to track product performance and customer satisfaction. Provide insights and recommendations based on data analysis to drive product enhancements and strategic initiatives. Ensure data integrity and accuracy in all analytics activities. 
• Serve as the escalation point of contact for stakeholders regarding product analysis and support. Communicate trends, insights, and recommendations to senior management and other relevant teams. Collaborate with cross-functional teams to ensure alignment and effective communication of analysis and support initiatives. 

Requirements: 

• Bachelor's degree in business, marketing, economics, statistics, relative field or an equivalent combination of education and experience required. 
• Minimum five (5) years of experience in a product analysis and/or product support leadership position. 
• Experience in the tech or software industry preferred. 
• Familiarity with Agile development methodologies preferred. 
• Strong leadership and team management skills required. 
• Knowledge of statistical analysis and data visualization techniques preferred. 
• Ability to work collaboratively in a team environment required. 
• Market research methodologies and best practices 
• Data analysis techniques and statistical methods 
• Industry trends and best practices 
• Customer behavior and feedback collection methods 
• Strong analytical and data interpretation skills 
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) 
• Project management and multitasking 

Build your career with us:  At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.    CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh.com/   #LI-PH1 #DICE_PHO  #DICE