Staff Product Manager - Customer Experience

At Fanatics, as a global platform, the search experience is a core part of the users product finding journey. The search experience includes the full experience including type ahead, search results page, and faceting. As part of the role, the PM will also manage the quality of the product rank and recommendations experience. We are looking for a candidate with a strong customer and analytical focus. Search experience is a strong plus but not mandatory.  

• The Product Manager would be responsible for enhancing the customers’ search experience, including the search results page, type ahead, faceting, and recommendations
• Working with Data Science teams to launch new ranking algorithms on Product Grid pages and for various recommendation algorithms
• Drive cross-functional collaboration across a global organization to deliver successful products. 
• Define and manage the product roadmap, setting of and continuously managing the right expectations with all relevant stakeholders including the senior leadership team.
• Establish and oversee the requirements definition process to ensure products will achieve desired outcomes of stakeholders and/customers.
• Work closely with business groups marketing, merchandising, operations, finance, site experience, program management, legal and other internal teams to deliver products across the enterprise.
• Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial, and technical goals.   

The successful candidate will demonstrate:

• Deep understanding of eCommerce customer Product Finding patterns
• Strong analytical skills and experience with data-driven decision-making, including proficiency in data analysis tools and techniques.
• Excellent communication and collaboration skills, with the ability to effectively influence and align cross-functional teams toward common goals.
• Demonstrated leadership ability, with experience leading and motivating teams to deliver results in a fast-paced, dynamic environment.
• Passion for delivering exceptional customer experiences and a customer-centric mindset.
• Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive clarity in complex situations.
• Experience working in agile development environments and familiarity with agile methodologies.

Basic Qualifications

• 10+years’ experience in related positions with increasing responsibility.
• 7+ years of experience in mass market consumer focused e-commerce software product management.
• Excellent oral and written communication skills.
• Experience in both leading a team directly and by influence to meet aggressive goals with high judgment applied on how products are built.
• BA/BS required, preferably in a computer science related disciple or business administration
• A demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals
• A knowledge and/or understanding of Web applications and/or innovative new product-platforms.
• Demonstrated ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical and non-technical employees.

Preferred Qualifications

• MBA / related credentials are strongly preferred.

The expected salary range for this role is $180,000 - $225,000. This is based on job-related knowledge, skills, and experience. This role is also eligible for the Fanatics Commerce annual bonus program and an equity award. This salary range is listed in USD and will be determined in part by a successful candidate’s geographic location.
 

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and ov