Patient Coordinator II-Pediatrics

The Patient Coordinator II is a senior level individual, responsible for initiating and establishing first direct contact with patients. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. Takes a lead role among the Patient Coordinators, mentors and trains less experienced staff and assists in the oversight of the front desk and office activity in the absence of the Supervisor.

1. Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.

2. Trains and mentors less experienced Patient Coordinator and administrative staff and discusses issues of concern with Supervisor.

3. Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.

4. Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.

5. Process/update HIPAA-related paperwork and other institutional forms as necessary.

6. Collect or retrieve referrals or insurance authorizations as required.

7. Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.

8. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.

9. May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.

10. May perform duty as liaison between Patient Coordinator Staff and Administrative Assistants in addressing patient concerns.

11. Participates in customer service initiatives, patient satisfaction survey, ACD and appointment reporting.

12. Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.

13. May participate and offer input into Performance Appraisal process with the Supervisor.

14. Performs other related duties.

• High School graduate/GED.
• 3 years secretarial/directly related experience in a medical practice environment.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $17.29 - $34.09 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, IBN - Pediatrics General Pediatrics - ISM, Icahn School of Medicine

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local