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Technical Customer Support
SecuritasParsippany, United Statesfull_timeVerifiedPosted 6 Jan 2025
About the role
JOB SUMMARY:
Securitas is currently seeking Desktop Engineer who will be accountable for client support requests and managed endpoints in Active Directory and SCCM. Other responsibilities include assisting with project tasks to include Windows Operating System upgrades, PC imaging and software distribution.
ESSENTIAL FUNCTIONS: • The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. • Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
• Maintain service levels agreement for all tickets received within SNOW. • Provide second level support for all client requests as well as requests from other IT teams. • Perform hardware and software installations. • Ensure software licenses are not violated. • Assist with project tasks such as application and Operating System upgrades using SCCM or other system management tools. • Imaging computers using SCCM • Provided weekly & monthly metric reports to management. • Create knowledge-based articles for other team members to improve the end user experience. • Provide on-call and after-hours support as required.
MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position. • 3-5 years of progressive experience in Information Technology management with focus on Windows OS administration, software deployments, SCCM, Citrix is a plus. • In depth knowledge of End User Computing architectures, management platforms and advanced troubleshooting
EDUCATION/EXPERIENCE: • Bachelor’s degree and/or equivalent experience in Information Technology, Computer Science or Business Management
COMPETENCIES: (as demonstrated through experience, training, and/or testing): • Highly effective verbal and written communication skills with ability to deliver technical information to non-technical audiences.
Working Conditions and Physical/Mental Demands With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results. • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. • Handling and being exposed to sensitive and confidential information. • Required ability to handle multiple tasks concurrently. • Regular talking and hearing. • Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United th
ESSENTIAL FUNCTIONS: • The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. • Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
• Maintain service levels agreement for all tickets received within SNOW. • Provide second level support for all client requests as well as requests from other IT teams. • Perform hardware and software installations. • Ensure software licenses are not violated. • Assist with project tasks such as application and Operating System upgrades using SCCM or other system management tools. • Imaging computers using SCCM • Provided weekly & monthly metric reports to management. • Create knowledge-based articles for other team members to improve the end user experience. • Provide on-call and after-hours support as required.
MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position. • 3-5 years of progressive experience in Information Technology management with focus on Windows OS administration, software deployments, SCCM, Citrix is a plus. • In depth knowledge of End User Computing architectures, management platforms and advanced troubleshooting
EDUCATION/EXPERIENCE: • Bachelor’s degree and/or equivalent experience in Information Technology, Computer Science or Business Management
COMPETENCIES: (as demonstrated through experience, training, and/or testing): • Highly effective verbal and written communication skills with ability to deliver technical information to non-technical audiences.
Working Conditions and Physical/Mental Demands With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results. • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. • Handling and being exposed to sensitive and confidential information. • Required ability to handle multiple tasks concurrently. • Regular talking and hearing. • Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United th
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