Manager, Growth Customer Success

About Anaconda:

Be at the center of AI

Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at https://www.anaconda.com.

Summary:

Anaconda is seeking a Manager, Growth Customer Success to lead and evolve our scaled customer success strategy for a fast-growing portfolio of customers leveraging data science, machine learning, and AI.

In this role, you will lead a team of Customer Success Managers and Renewal Managers responsible for driving retention, expansion, and long-term value realization across our Growth segment. You will own the execution of a digital-first, pooled customer success model, balancing scale with meaningful customer impact.

This role is ideal for a customer success leader who thrives in technical, product-led environments and wants to help define how modern customer success works for data-driven, developer-first customers.

What You'll Do:

Lead & Develop a High-Impact Team

• Lead, coach, and develop a team of Customer Success Managers and Renewal Managers, fostering a culture of accountability, learning, and customer-centricity.
• Hire, onboard, and develop talent capable of operating in a scaled, data-driven CS environment.
• Support the growth and development of team members through regular coaching and feedback.

Execute Scaled Customer Success Strategy

• Partner with the Senior Director of Customer Success to execute Anaconda's Growth customer success model, balancing automation, proactive engagement, and human touch.
• Implement and optimize digital journeys, pooled coverage models, and engagement programs that scale across a large and diverse customer base.
• Test and iterate on approaches to onboarding, adoption, and renewal based on strategic direction, surfacing insights and recommendations to improve efficiency and customer outcomes.

Retention, Expansion & Revenue Impact

• Own retention and renewal performance for the Growth segment.
• Identify expansion and cross-sell opportunities in partnership with Sales and Account Management.
• Use usage data and customer signals to proactively identify churn risk and growth opportunities.

Data-Driven Execution & Insights

• Leverage customer health scores, product usage data, and performance metrics to inform team prioritization and surface actionable insights.
• Track KPIs and dashboards that measure both customer value and operational effectiveness.
• Translate customer insights into clear recommendations for Product, Sales, and Go-To-Market leadership.

Cross-Functional Collaboration

• Partner closely with Sales, Product, Marketing, Finance, and Legal to support seamless customer experiences.
• Serve as a strong voice of the customer, contributing insights that influence product and go-to-market decisions.
• Help align customer success motions with Anaconda's broader product-led and community-driven strategy.

Tools, Systems & Scale

• Leverage and optimize the CS technology stack (e.g., Vitally, Salesforce, Zendesk, Clari) to support automation, insight generation, and team productivity.
• Build and maintain repeatable playbooks, documentation, and workflows that enable consistency at scale.

What You'll Need:

• 4+ years of experience in Customer Success, Account Management, or Renewals, with 2+ years leading or supervising teams, ideally in a B2B software or data/technology company.
• Experience operating within pooled, digital-first, or high-volume customer success models.