Customer Marketing Operations Specialist ( Temporary 12 months )

A “Magic Quadrant” leader, Ivalua’s solutions work in a complex global economy.  Our innovative Source-to-Pay solutions include automating customized workflows to source, contract, request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

All companies want the best and brightest. At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table. We are a company of doers, of problem solvers, of figure-it-outers. We have fun and we work hard. This is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices.

Team Description

Looking to join a global, creative Marketing team passionate about helping our existing customers successfully deploy and adopt our solutions and be our best advocates to the Market? Our Customer Marketing team is waiting for you to join. Just how happy are our customers? We have a 98% retention rate.

Opportunity Statement

You will contribute to the execution of programs, campaigns, and events for Ivalua’s existing customers, ensuring they are effective and carried out according to the company’s goals, working closely with Customer Marketing, Customer Success, as well as the Global Marketing and Sales Teams.

Key Responsibilities:

• Execute marketing campaigns targeting customers to support UpSell pipeline development in North and South America
• Support full execution of campaigns ensuring they meet the target objectives
• A/B Test content campaigns to trial new ideas for effectiveness
• Contributing to global Customer Marketing reporting on campaigns and ongoing programs
• Coordinate case study, customer snapshot and info collection and customer approval process
• Coordinate data collection and contribute to copywriting posts for our Customer Community
• Coordinate sales reference requests in collaboration with regional Customer Success Managers, Bid Desk and the Sales Team
• Plan and execute virtual and in-person customer events in collaboration with regional Customer Success Managers

Skills You Need to Succeed:

• English language skills a must
• French languages competence a plus
• Experience working on a variety of marketing campaigns from inception to completion is a plus
• Excellent writing skills are a prerequisite as you will frequently have to write copy for customer marketing promotions
• Good understanding of marketing automation capabilities
• Strong proficiency in MS Office suite and Google suite, specifically Excel reporting 
• Strong ability to work against organizational deadlines and KPIs.

Desirable Skills: 

• Strong proficiency in MS Office suite and Google suite, specifically Excel reporting 
• B2B Marketing automation tool knowledge (Hubspot, Eloqua, Marketo), DemandBase, Highspot experience is a plus
• Ability to build strong relationships with the Marketing Team (Global and Local), as well as the Customer Success Management organization.
• Domain expertise in one or more of the following areas is a plus: Software industry (e.g Spend management, sourcing, contract management, eProcurement, management domains)

Preferred Education:

• Bachelor’s Degree in Business, Marketing, English or related field
• 1-2 years’ marketing experience, preferably in Customer or Marketing Operations

 

Watch the Ivalua Video:  https://vimeo.com/715630726/65660407f2 

Join Ivalua today and procure a great future for your career!

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