Office Admin/Customer Service

Job Title: Office Admin / Customer Service 

Immediate Supervisor: Direct: Plant Manager

Pay: $20-$24 dependent on experience 

Summary:

The Office Administrator is primarily responsible for daily customer service calls and emails, timely order entry

with a courteous, helpful attitude. In addition, the Administrator will provide support to the Plant Manager,

Controller and production depts. in all day to day administrative related tasks. In addition, the Administrator will

perform some daily bookkeeping tasks and handle HR paperwork and questions with confidentiality.

Essential Duties and Responsibilities

• Understand and follow all Prairie Farms policies, procedures, and protocols.

• Handle external and internal communication: answer the phones in a courteous, knowledgeable and helpful

manner.

• Customer Service Representative. Includes data entry of cheese orders, and process order change requests in

a timely fashion with attention to detail. In addition invoicing the customers at the end of each day when

shipments depart.

• Learn and understand, and be able to speak about the history of the Caves, the products we produce as well as

be prepared to professionally represent the Caves at events and in the public.

• Support the Plant Manager through regular office duties, including but not limited to: distribution of inbound

mail, ordering of office supplies and maintaining a clean and enjoyable

work environment.

• Support the finance dept. including, but not limited to: bookkeeping tasks, scanning & uploading of vendor

invoices to API, coding invoices by GL account and routing to Dept. Managers. Reviewing daily production

batches and closing tot cost.

• Generate daily and weekly financial reports for analysis.

• Keeping the plant’s filing systems in order.

• Assist with analytical data review.

• Assist with special projects as needed.

• Order inventory items and consumable supplies as required, for the plant.

• Handle all information with utmost professionalism and confidentiality.

• Complete Adjustments

• Prepare and coordinate daily, weekly and monthly reports to assist in managing and/or analyzing inventory

balances, product grades and quality implications.

• Other duties as assigned.

Qualification/Requirements:

• Excellent attention to detail and accuracy.

• Excellent interpersonal and verbal and written communication skills.

• Must maintain ability to handle confidential and sensitive information accurately and in a timely

manner.

• Must have excellent organizational skills.

• Must have analytical ability in order to gather and summarize data for reports, find solutions to various

administrative problems and prioritize work.

• Must be able to verbally communicate, understand and write in the English language

• Must have excellent computer skills and proficient knowledge of Microsoft office suite (highlighting

Outlook, Excel, Access).

• Must be willing to work flexible hours if needed (heavy production times or cover PTO).

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, talk and hear.

The employee will be required to walk; use hands and fingers to operate, handle, or feel objects,

tools, or controls; and reach with hands and arms. The employee must occasionally lift up to 25

pounds and lift and/or move up to 50 pounds. Specific vision abilities required by this job

include close vision.

 Benefits

• Thrift retirement plan with generous company contributions 
• Excellent health benefit plans
• Company paid STD and Life Insurance 
• Flex spending account (FSA) or Health Savings Account (HSA)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program

Prairie Farms Dairy Inc. has been, and will continue to be, an equal opportunity employer. To ensure full implementation of this policy, we will recruit, hire, train, and promote persons for all jobs without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status. The Company will not discriminate against any individual because of a physical or mental handicap, disability, or protected veteran status.