Case Manager

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Case Manager with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly served our clients and customers with quality, professionalism and compassion. We are a nationally recognized social enterprise with multiple business units and diverse facilities across Washington state, dedicated to delivering value to our communities and providing a chance for change. 

What you'll do
The RRC Case Manager is responsible for the planning and management of reentry/transition plans for residents referred from the Federal Bureau of Prisons (FBOP), United States Probation (USPO), and United States Pre-Trial Services (USPT). Specifically, the RRC Case Manager assists residents with attaining employment, securing housing, accessing treatment, and developing independent living skills in addition to other needs important to a successful community transition. Case managers utilize practices that are evidenced-based and client-centered including a research-validated assessment tool and cognitive skill building and motivation strategies designed to reduce recidivism. Within the Residential Reentry Center, the RRC Case Manager is considered a “key staff” and as such is integral to the overall effectiveness of program operations. Primary/essential duties and responsibilities are but not limited to:

• After becoming certified, performs comprehensive risk-needs-responsivity assessment (LS/CMI) and PREA Risk Assessment for residents on caseload.
• Orients residents to program rules and expectations.
• Uses assessment results to identify static and dynamic risk factors.
• Uses assessment results to develop Individual Program Plans (IPPs) utilizing SMART goal techniques.
• Aligns IPP interventions, goals and timeframes to address top criminogenic needs based off the results of the LS/CMI risk-needs assessment.
• Provides regular, accurate, and detailed case notes documenting resident performance during all phases of their program.
• Make mental health, chemical dependency, housing, and other referrals as need is identified through the LS/CMI assessment and 1:1 session.
• Completes field work tasks including initial home investigations and monthly home checks for all home confinement residents.
• May be required to conduct on site employment verification checks when a resident is offered employment and may be required to conduct monthly follow up with each employer.
• Facilitates and instructs individual and group cognitive-behavioral skill building sessions/classes following designated training or program curriculum.  Coordinates and facilitates meetings with resident family members.

• Attends program staff meetings, clinical staff meetings and facility events as needed.

• Is present for and participates in FBOP program audits and audit preparation.
• Engages in clear, consistent, and professional communication with all residents, program staff, FBOP and US Probation staff, and community members.
• Maintains cell phone and answers calls/emails outside of normal work hours and on weekends.
• Attends bi-weekly Program Review Team meetings with FBOP and USPO.
• Participates in work groups and committees organized by the Assistant Director, Director and other external agencies as appropriate.
• Conducts CDC investigations and discipline hearings for resident violations and incident reports which includes visits to the Federal Detention Center or local jails.
• Completes 40 hours of required BOP training, in addition to PHS training to include motivational interviewing, assessment certifications, mental health, trauma and other professional development training.
• Practice and maintain appropriate ethical and professional boundaries.