eProcurement Customer Relations Coordinator III

Position Title:

eProcurement Customer Relations Coordinator III

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 5 years of related experience

Preferred Qualifications:

Experience serving in a customer service/customer relations role.
Experience with e-procurement or e-commerce systems.
Experience working with suppliers.
Experience with procurement policies, processes, and/or procedures.
Experience in higher education or the public sector.

Job Description:

Summary of Duties and Responsibilities:

The Procurement Services department at Iowa State University (ISU) is seeking qualified candidates for an eProcurement customer service representative.  This position assists the eProcurement Administrator with managing the University’s electronic procurement (e-procurement) function and serves as the primary point of contact to provide customer service assistance with the system (cyBUY).  The e-procurement function currently manages $25 to $30 million in spend per year.

Responsibilities of this position include: serving as the primary departmental representative to assist cyBUY customers via email and phone providing guidance and/or explanation to respond to users’ questions, troubleshoot and resolve issues, or seek solutions to unique requests or problems; reviewing electronic transactions for compliance with university procurement policies and practices and following up with non-compliant users; assisting with administration of cyBUY and Amazon Business user training; and interpreting and communicating to internal and external constituents procurement-related policies, processes, and procedures. This position also participates in bi-weekly team meetings and facilitates resolution of both supplier and e-procurement platform issues.

The successful candidate will have the ability to obtain thorough working knowledge of the university’s e-procurement system as well as its procurement policies, processes, and procedures to interpret, problem solve, and provide responses to customer’s inquiries; form positive working relationships with customers both internal and external to the University; and self-direct to achieve their goals as well as work collaboratively as a member of a team.  The successful candidate will possess superior communication skills and be able to prioritize and manage multiple priorities simultaneously.

Level Guidelines
• Senior-level position applies advanced and specialized expertise and competencies
• Typically receives general supervision with high level guidance on the most complex assignments
• Completes assignments which are moderately difficult or difficult
• Resolves issues, including atypical issues, and makes recommendations
• May lead projects of limited scope
• Functions as “go to.” Responds to inquiries and requests from others inside and outside work area
• May act as a lead, assigning tasks and providing guidance to lower level workers
• May provide supervision to one to two other staff or lead a small work team
• Provides guidance to students

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. 

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS805

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date:

June 7, 2024

Posting Close Date:

June 19, 2024

Job Requisition Number:

R14840