3LS Customer Technical Support

Team: Join our dynamic 3LS technical support team, where collaboration and teamwork are key to success. You will work closely with our interfaces in R&D and local teams to provide top-notch technical support to our customers.

Work Environment: Enjoy the best of both worlds with our hybrid work environment, allowing you the flexibility to work from home or in the office. Our team values strong collaboration, communication, and problem-solving skills to ensure we provide the best support to our customers.

How Our Team Contributes: As a Customer Technical Support Specialist, you will play a crucial role in diagnosing and determining problem symptoms, as well as implementing work around procedures to prevent escalations to R&D. You will utilize lab equipment to replicate product defects and provide solutions to our customers in a timely manner.

How You Contribute: As a technical specialist, you will be the go-to person for our customer teams and support the product with your expertise. Your dedication and problem-solving skills will help our customers navigate through technical issues and provide valuable insights to improve our products.

Benefits: Joining our team means gaining an international view of the industry and working with cutting-edge technology. You will have the opportunity to grow professionally and personally, while contributing to the success of our team and our customers. We offer competitive benefits package and opportunities for career advancement within our organization.

If you are passionate about technology and providing top-notch customer support, we want to hear from you. Apply now to join our innovative team at Nokia!
 

We are looking for individuals who can diagnose and determine problems symptoms and work around procedures prior to escalation to R&D by replicating product defects using lab equipment.

As part of the team, you will:

• Support system verification testing during critical times and learn the product
• Contribute technical input for knowledge sharing, such as Technical Alerts, Operational Notices, etc.

Join our dynamic team at Nokia as a Customer Technical Support specialist. Gain an international view, deep knowledge of the product, and the opportunity to provide reasonability in troubleshooting and resolving technical issues for our customers.

 

**Responsibilities:**

• Design, implement, and maintain optical networks
• Troubleshoot network issues and provide solutions
• Collaborate with team members to ensure project success
• Stay up-to-date on industry trends and technologies

**You have:**

• Strong team relationship skills to effectively collaborate with colleagues
• Experience working with optical networks and understanding of technical knowledge
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Experience on the technical support tools and RH platforms     

**It would be nice if you also had:**

• Experience with network manager systems for optical networks
• Certification in relevant networking technologies
  
   

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and