CUSTOMER SERVICE MANAGER - BESSEMER, AL

Other Forms of Compensation:   Yearly Bonus Incentive & Company Car 

 

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

 

Job Summary:

• Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals. Individual is the primary contact Customer/Clients interaction.
•  Coordinating machine installations, upgrades, and removals in new and existing accounts; performs account location inspections and machine audits to ensure company standards are met.
• Reviews route daily and weekly reports to ensure I-Vend integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained.
• Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations; when necessary, performs activities of workers supervised when needed.
• Individual needs to ensure the proper handling of perishable foods, inventory controls both in the field and trucks; as well as analyzing financial reports to determine profitability and opportunities to improve ROI (PVV).  
• Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for route service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping and security.
• Maintain clean and safe work environment; performs job safely.
• Individual will notify a member of Senior Management of any information that would be beneficial in account retention or jeopardize the business.
• Other duties may be assigned.

Qualifications:  

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:
Bachelor’s degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

 

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, in