Night Auditor

Night Auditor (Hourly) | The Lodge at St. Edward Park
Let’s start off with the most important part - what’s in it for you:

The Perks
*Eligibility of perks is dependent upon job status
• Hourly Pay Range: $20.60 - $23.28 DOE
• Complimentary Onsite Employee Parking
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:
The Brass Tacks
• Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.
• Parks and retrieves guest cars in a safe manner and in accordance with hotels standards.
• Delivers suitcases, packages and documents as requested
• Greets guests at front door or car upon arrival.
• Escorts incoming and outgoing hotel guests to and from rooms, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
• Assists in de-icing of pavement, sidewalks, and other areas as applicable.
• Removes ice from guests’ windshields, provides umbrellas as necessary.
• Maintains the image of the hotel by appearing extremely presentable, well-groomed and in pressed uniform.
• Maintains safety and security of guests and team members at all times, and in all weather conditions in regard to the valet parking areas
• Drives shuttles as needed
The Nitty Gritty
• Must be 21 or older
• Minimum 1 year hospitality experience required, 2-year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong cu