Senior Manager, EPS Team

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Job Summary:

The Elite Partner Solutions (EPS) Sr. Manager position is responsible for overseeing and managing a dedicated service support team that works with top IMOs, Regional VPs, and a select group of Financial Advisors with a large in-force client account base with Delaware Life. The objective of this position is to improve the overall advisor experience and gain advisor loyalty, which will result in the growth of new business and retention of assets under management with Delaware Life.

The Sr. Manager will use their knowledge of our Products and Services, and the annuity marketplace, to provide guidance to a select group of service representatives, in their effort to create an ease of doing business with Delaware Life and the Financial Advisors who sell and service our products. This role will also be responsible for identifying opportunities to improve the advisor experience and execute on process improvements.

This individual will be in direct contact with our third-party administrator management team, along with Delaware Life management in Sales Distribution, and Operations to ensure that our Financial Advisor needs are met.

Main Accountabilities:

• Oversee the day-to-day operations including staff management, workload distribution, organizational strategy, training/onboarding, and troubleshooting
• Provides guidance and coaching to service team members to assist with resolving complex service matters
• Assist team members in resolving escalated issues from advisors and internal teams as needed
• Assist team members in establishing strong working relationships with existing and prospective financial advisors
• Identify opportunities to increase the advisor experience for increased new product sales
• Conduct timely and accurate communications with Distribution and Operations team members to inform of and help alleviate advisor issues
• Provide coaching and mentoring to service team members
• Works closely with our third-party administrator and Delaware Life Operations areas to identify problems and provide advisors with exceptional service
• Coordi