Regional Sales Training Specialist

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Sales  Team has an exciting career opportunity for a full time Regional Sales Training Specialist reporting to the Manager, Sales Training.

 

This position will be working onsite from Miami.

 

Position Summary:
A Sales Training Specialist is responsible for effectively developing and implementing training initiatives to drive productivity, revenue and achieve sales goals.  They are responsible for creating memorable engagement and for conducting trainings with North America travel advisors through webcast series,  National Account conferences, home-based Travel Advisor events and other industry events.  This includes creating, coordinating and conducting travel advisor and sales manager training programs.  These programs consist of brand, product, sales automation, technology, and sales skills.  Reviews and monitors the success of the programs with an emphasis on results from these trainings.  The Trainer may support other Sales Training efforts including developing training material, and/or supporting various Sales events.  Maintains relationships with the Trade, Sales team, and other departments to leverage efforts and costs ( i.e. develop relationships with counterparts in Marketing, Hotel Operations, Revenue Management, etc. ) as well as working in conjunction with other Training teams and brands under RCCL. 

 

Essential Duties and Responsibilities:

• Develop, lead and facilitate training programs for the Sales Team and travel advisors; included, but not limited to, product training, sales skill assessments, lunch and learns, webinars (internal and external).  These training skills will enable participants to better sell and promote the brand appropriately. Strong presentation skills are a must.
• Responsible for creating memorable engagement and for conducting trainings with North America travel advisors at National Account conferences, home-based TA shows and other industry events.  
• Supports all the Royal Sales Regions with presentations, development of training resources, software and technology training, webinar assistance and a main resource of questions sales-related activities, policies and procedures.  
• Performs skill assessment to determine sales skill needs at the travel advisor or sales manager level and then develops sales training programs or uncovers resources to address these needs.  
• Develops a comprehensive training calendar for their territory prioritizing the best opportunities sales training within travel agencies, call centers, onboard, or at designated outside venues that mirror the current Sales strategies and executes all initiatives.
• Customizes approach to audience (front-line advisors, owners, managers) as well as tailors messaging to the channel of distribution (home based, on line, retail or incentive).
• Responsible for maintaining and innovating online travel advisor learning tool ¿ Royal Caribbean University  
  Identifies and recommends new training policies or programs based on knowledge of identified training needs, business systems, or changes in products, procedures, or services.
• Communicates, tracks and reports records of training sessions. Analyze return on training (ROT) metrics to monitor account performance pre/post training.
• Organizes and maintains a reference library or resource for training manuals, testing and evaluation procedures, multimedia visual aids, and other educational materials in both hard and soft copies.
• Manages execution of all elements of projects to assure on time, on budget, and delivery within agreed upon quality parameters to achieve desired results.
• Ensures that a feedback and monitoring process is in place for all training, ensuring effectiveness and quality of results.