Customer Service Coordinator / Dispatcher

This position is similar to a dispatch role- but has room from growth:

 

Dispatchers Love Working Here Because… 

• The right way comes first — clear processes, accurate scheduling, and strong follow-through matter more than rushing or cutting corners.

• Your experience is trusted — you’re empowered to make smart decisions and keep the day running smoothly, even when things get busy.

What You’ll Do

• Be the friendly, go-to contact for customer calls, texts, and messages

• Support daily dispatch operations and keep the board moving smoothly

• Send appointment confirmations, reminders, and follow-ups

• Handle reschedules and communicate delays with clarity and care

• Make outbound calls for scheduling, updates, and customer follow-ups

• Partner closely with technicians, installers, and the Customer Experience Center

• Keep job details accurate so everyone has the right information at the right time

• Jump in on shared administrative tasks to support the team

What We’re Looking For

• Experience in service dispatch or customer coordination for home services (HVAC, plumbing, electrical, etc.)

• Comfortable handling phones, texts, and scheduling systems in a fast-paced setting

• Clear, friendly communicator who stays organized under pressure

• Strong attention to detail and follow-through

• Team-first mindset with a positive, helpful attitude

Goettl is an Equal Opportunity Employer and welcomes applicants of all backgrounds and ages.