Backend Software Engineer - Data-E-Commerce Intelligent Customer Service

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.



Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.



Engineering and Architecture at Data E-Commerce department combines frontend and backend engineering capabilities to build state-of-art large-scale, distributed, and fault-tolerant systems to solve ultra-complex business problems. Our team is responsible for developing advanced customer service robots to improve user consumption experience, inspire merchants' service quality and revenue, and build a fair and flourishing ecosystem on our E-commerce Platform. More specifically, our team is responsible for the architecture and engineering of Intelligent Customer Service under TikTok's global e-commerce business.



Responsibilities What you will do:

• Participate in the development of AI customer service within the TikTok e-commerce ecosystem to help our sellers better serve our customers. including multi-round dialogue, FAQ, prompt engineering, etc

• Engage in and improve the end-to-end lifecycle of services from design, development, capacity planning, and launch reviews to deployment, operation, and optimizations;

• Optimize system scalability, reliability, sustainability, velocity, and architecture efficiency;