Senior Manager, Order Management- (Remote)

Who You Are

You’re a strategic operations professional looking to share your deep purchasing and order management experience with a growing team. You love coaching teams towards excellence while identifying ways to reduce logistics costs, manage supply risks, and increase visibility along the way.

About The Role

The Manager of Order Management will be responsible for the procurement of goods and services, coordinating the efforts of the Order Management department, as well as handling complex partner concerns.
This position is a highly visible role focused on driving value for the company by reducing material shortages and minimizing capital investment in inventory

Other responsibilities include: 

•  Coach a team of Order Management Specialists and Purchasing Agents.
•  Inspire and guide teams, fostering a collaborative and productive work environment.
•  Oversee that orders are processed in a timely, efficient, and accurate manner with a strong focus on month-end and quarter-end deadlines.
•  Act as subject matter expert on all aspects of order entry – PO requirements, revenue, shipping, approvals, contracts, etc.
•  Serve as an escalation point to internal and external parties
•  Provide daily month-end and quarter-end updates on progression of orders; raising to the appropriate teams if there are delays in the process.
•  Document order processing procedures and standard methodologies to facilitate training of new team members.
•  Participate in cross-functional projects that will help scale the business and streamline the order-to-cash process.
•  Handle client-facing calls and visits, ensuring exceptional service and satisfaction.
•  Manage relationships with key suppliers to maintain quality of goods, timely delivery and compliance to terms of contracts.
•  Ensure ERP data is accurate and up to date, including order acknowledgments, committed dates, lead times, pricing, payment and delivery terms prior to placing Purchase Orders with suppliers.
•  Complete ongoing security awareness training and comply with company policies to the requirements section.
•  Engage with vendors as often as needed to address potential issues and prioritize purchasing schedules to meet shipment timelines.
•  Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
•  Other duties as assigned 

Desired skills and experience: 

•  Five (5) plus years of direct purchasing or order management experience.
•  Prior experience leading a team of three (3) or more staff.
•  Experience with ERP order management systems required.
•  Ability to work with a diverse team and influence change across functional and business boundaries.
•  Cultivated sense of urgency and ability to manage conflicting priorities in a high-pressure setting.

Travel: 0 to 10%

A Little About Us 

Our mission is to challenge and enable our employees to achieve great things. 

We live and breathe our core values: 

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. 

• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. 

• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. 

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment th