Principal Business Relationship Manager

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. 

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

The Business Relationship Management team serves as the bridge between the technology organization and TriNet business leaders. Business Relationship Managers facilitate partnerships that enable the company’s strategic objectives. This position builds strong relationships with business and technology colleagues to strengthen the intersection between technology and business outcomes. Business Relationship Managers work with business partners to understand critical business functions, identify improvement opportunities, and partner with appropriate teams to implement solutions - with a focus on improving client experience, increasing colleague engagement, and decreasing cost-to-serve expenses.

The Principal Business Relationship Manager engages with internal colleagues to analyze business processes, identify potential workflow improvements, and work with technology partners to design and implement solutions. This position views business processes from an overall organization perspective, ensuring technology solutions are implemented from an enterprise perspective. The Principal Business Relationship Manager is well versed in business processes throughout the organization and serves as a trusted advisor to executive leaders. This position proactively brings improvement ideas to executive leaders for consideration and review, with a particular focus on large scale, enterprise level improvement opportunities. The Principal Business Relationship Manager stays abreast of external best practices to ensure recommended technology solutions and process change recommendations are aligned with industry best-of-class innovations. This position is an expert in identifying change and improvement opportunities that bring large scale improvements in colleague engagement, client satisfaction, and cost-to-serve. This position is also experienced in solving conflicts and tailoring technology solutions to meet organization-wide strategic goals.

Key Responsibilities

• Engage with business colleagues and executive leadership to understand existing business priorities, processes, and pain points. 
• Align business knowledge with technology solution expertise to identify workflow improvements that benefit the organization.
• Build collaborative relationships with Technology and business colleagues, with a focus on executive leader relationships. 
• Serve as a trusted advisor to business leaders to influence change and drive business process improvements.
• Assess business impact potential of proposed changes/improvements to help prioritize work requests, with an eye on overall organizational impact, opportunities for cross-departmental implementation, and financial savings.
• Conduct financial and timeline analysis of improvement opportunities, focusing on ROI and make recommendations on prioritization against competing priorities.
• Proactively identify, analyze, and present improvement ideas to executive leaders for consideration and review, with a particular focus on large scale, enterprise level improvement opportunities. 
• Serve as a leader in de-escalation of issues and conflicts amongst the BRM team and with executive leaders throughout the organization.
• Be well versed in the entire portfolio of improvement opportunities and assist in resolving budget, resource, and prioritization conflicts.
• Stay abreast of external best practices to ensure recommended technology solutions and pro