Family Services Regional Field Support Director

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. 
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

 

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

 

What You'll Do

The Regional Field Support Director provides administrative and operational support to the Regional Director in overseeing the foster care and adoption program. This role assists in coordinating compliance efforts, managing documentation, and supporting quality improvement initiatives. The Regional Field Support Director helps track program metrics, prepare reports, and facilitate communication with internal teams, foster families, and community partners. Additionally, they assist in organizing meetings, maintaining records, and ensuring timely responses to escalated concerns. This position requires strong organizational skills, attention to detail, and the ability to collaborate effectively to support the overall mission of the agency.  

Responsibilities

• When required, travel throughout their designated area to provide leadership and assistance ensuring that operations are maintained in accordance with Agency and licensing standards  
• When needed, assist with child placement and post-placement services, which may include identifying and contacting the appropriate foster parent and coordinating arrangements between the placement agency and the foster home  
• When needed, develop and implement a case plan to establish individualized goals focusing on healing and permanency using appropriate and necessary resources to maintain placement, minimize risk and provide for the safety of the children 
• When needed, develop and implement a case plan to establish individualized goals focusing on healing and permanency using appropriate and necessary resources to maintain placement, minimize risk and provide for the safety of the children 
• Ensure children's voices and needs are prioritized in case planning while advocating for necessary services in collaboration with their service planning team to provide comprehensive care 
• Provide emergency and on-call services when needed 
• Work closely with all members of the Family Services team and management, service providers and professionals, and various local community systems and resources to ensure caregivers are receiving a high level of customer service and the service delivery is in alignment with Agency and licensing standards and meets the needs and expectations of the birth parents and prospective adoptive parents 
• Provide supportive services and/or other resources for foster care children with emotional, social, behavioral, or mental health needs
• Assess the safety of the child; take the necessary steps (actions) to protect the child if deemed appropriate in accordance with Agency standards and federal, state, and local laws and regulations
• Provide stabilization services (crisis intervention) for foster children, parents, and their families in a timely manner
• Determine action to be taken to remove or to reduce an immediate threat to the safety of the child; arrange for temporary placement in another foster care or group home or treatment facility
• Develop and maintain positive and strong working relationships with the Foster Care and Adoption teams and clients, while maintaining professional and ethical boundaries always  
• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence 
• Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods 
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff 
• Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-servi