Medical Assistant Healthguide Supervisor

Company Description

WHO IS GUIDEHEALTH? 

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.  

Join us as we put healthcare on a better path!!  

Job Description

We are seeking a highly organized and emotionally intelligent Remote Medical Assistant – Healthguide™ Supervisor to lead a team of remote medical assistants – Healthguides™ conducting patient outreach for highly impactable and transition-of-care patients. This role is critical in addressing social determinants of health (SDOH), resolving access barriers, and ensuring high-touch patient engagement in a fast-paced, mission-driven environment. 

WHAT YOU'LL BE DOING

• Supervising, mentoring, and providing ongoing training for a team of remote medical assistants – Healthguides™ conducting patient outreach and interacting with primary care practices. 
• Monitoring team performance, ensuring high-quality interactions and adherence to protocols. 
• Fostering a supportive and collaborative remote work culture that prioritizes patient-centered care. 
• Providing real-time guidance on handling complex patient needs, including social determinants of health and care coordination challenges. 
• Conducting regular team meetings, performance reviews, and professional development sessions. 
• Patient Outreach & Engagement: 
• Overseeing outreach to highly impactable patients with complex medical and social needs and transition-of-care patients, ensuring timely follow-up and intervention. 
• Ensuring staff effectively identify and address patient barriers to care, including transportation, medication access, food insecurity, and other SDOH factor 
• Implementing and monitoring patient engagement strategies that emphasize empathy, active listening, and problem-solving. 
• Supporting escalation pathways for complex cases, collaborating with care management teams, social workers, and clinical providers as needed. 
• Participating in the development of workflows, scripting, and documentation standards for patient outreach. 
• Monitoring call metrics, documentation accuracy, and team productivity. 
• Ensuring compliance with HIPAA, patient confidentiality, and organizational policies. 
• Understanding provided data analytics tracking outcomes, identify trends, and drive continuous improvement. 
• Collaborating with cross-functional teams to refine processes and integrate best practices. 
• Managing workforce operations, including overtime oversight.  
• Ensuring adherence to value-based care principles and organizational quality measures. 
• Monitoring and report on outreach effectiveness, patient engagement rates, and care gap closure. 
• Identifying opportunities to improve patient experience and streamline processes.  

Qualifications

WHAT YOU'LL NEED TO HAVE

• Certified/Registered Medical Assistant (CMA/RMA) or equivalent clinical background. 
• 3+ years of experience as a Medical Assistant, including patient outreach or care coordination. 
• 1+ years of experience in a supervisory or leadership role, preferably in a remote setting. 
• Strong understanding of SDOH and barriers to healthcare access. 
• High emotional intelligence (EQ) with excellent communication, coaching, and conflict-resolution skills. 
• Ability to thrive in a fast-paced, high-touch environment with shifting priorities. 
• Proficiency in electronic health records (EHRs), telehealth platforms, and data tracking tools. 

WHAT WE'D LOVE YOU TO HAVE

• Experience in population health, case management, or value-based care models. 
• Familiarity with motivational interviewing techniques and patient-centered engagement strategies. 
• Bilingual (Spanish or other languages) a plus. 

Additional Information

The salary range for this role will depend on the background and experience of the individual, ranging from $63,000.00 to $68,000.00 per year.

ALIVE with Purpose: How We Thrive at Guidehealth 

At Guidehealth, our values come to life in everything we do. 

• We are Driven by Accountability — grounded in transparency, reliability,