Lead Product Manager - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Manager - Technical

Overview:

We are seeking an experienced Product Manager technical to drive engineering projects with a focus on payment industry solutions. The ideal candidate will have a strong background in managing technical programs, developing strategic engineering roadmaps, and enhancing system performance. They must possess extensive knowledge of AWS cloud services and reliability engineering practices. An emphasis on maintaining customer satisfaction through effective requirement analysis and stakeholder management is essential. Proven experience in the payment industry, with a track record of delivering scalable, secure, and innovative solutions, is highly desired.

In this role you will:

Drive Engineering Program Management: Oversee the development and delivery of cloud-based services, ensuring alignment with customer needs and market trends. Collaborate with cross-functional teams to define product vision, strategy, and roadmap.

Support Technical Program Management: Lead technical projects related to AWS cloud services, ensuring timely and successful delivery. Coordinate with engineering teams to implement reliability engineering practices, enhancing system performance and scalability.

Partner for Customer Focus: Maintain a strong customer-centric approach by gathering feedback, analyzing user requirements, and prioritizing features that enhance customer satisfaction. Develop and maintain relationships with key stakeholders to ensure product success.

Evangelize Reliability Engineering: Implement and monitor reliability engineering practices to ensure high availability and performance of cloud services. Conduct regular assessments and optimizations to improve system reliability and reduce downtime. Drive resiliency standards for systems partnering with Engineering teams.

Excel in Cloud Expertise: Utilize deep knowledge of AWS cloud services to design, deploy, and manage scalable and secure cloud solutions. Stay updated with the latest AWS technologies and best practices to drive innovation and efficiency. Cloud Cost Management: Implement and manage cloud cost management techniques to optimize cloud expenditures and ensure cost-efficiency.

COGS Management: Clear understanding of tools and techniques to analyze cloud cost details, unit costs, reporting, and measures to improve cloud efficiency on AWS and Azure.

All About You:

• Proven experience in a senior program management role with a focus on business integration and enhancement with a focus on Engineering solutions for payments.
• Strong ability to analyze data, develop business cases, and define strategic product roadmaps.
• Expertise in cloud technologies, microservices, and distributed systems.
• Passion for understanding data points.
• Clear understanding and ability to forecast cloud spend and infer patterns.
• Excellent communication skills with a track record of building relationships and influencing stakeholders.
• Demonstrated autonomy, problem-solving capabilities, and ability to manage multiple priorities effectively.
• Understanding of Machine Learning Lifecycle – Engineering patterns and practices.
• Understanding of SLO and SLIs and common frameworks for observability.
• Strong understanding of Agile methodologies, with the ability to drive iterative delivery and cross-team collaboration.
• Strong communicator with the ability to explain complex concepts to both technical and non-technical audiences, and to influence stakeholders across product, engineering, and acquisition teams.
• Bachelor’s degree in computer science, Software Engineering, or a related field or equivalent practical experience.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodati