Senior Director, Visa Consulting and Analytics- North America Retail Segment Lead

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

VCA team is looking for a seasoned leader to join our consulting practice to continue to grow and deliver the strategy, team and financials for Visa’s North America Retail Industry Segment. The potential candidate will be responsible for selling, delivering and implementing high value consulting and analytics projects and solutions with this diverse and growing set of clients. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Potential engagements could include, but not limited to, payments strategy, product development and launch, customer life cycle analytics (acquisition, engagement, retention), audience creation and personalization, loyalty optimization, digital propensity modeling, benchmark analysis, and geospatial insights.

Specific responsibilities include:

• Proactively engage Visa leaders in regular strategic & planning discussions, cultivate and manage a pipeline of work with North America Retailers.
• Lead consulting initiatives and contributes to closing engagement by identifying potential opportunities with North America Retailers.
• Manage, lead and develop a team of Directors, Managers and Analysts.
• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
• Build solutions and actionable insights that will help clients to grow their business, monetize their assets and achieve their core business goals.
• Partner with peers in other functional areas (e.g., sales, marketing, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the product categories and segments
• Ability to think critically about, effectively manipulate, and analyze large data sets (industry and Visa) to determine meanings, insights and recommendations for clients (including effective collaboration with data science teams) helping them achieve strategic objectives.  
• Collaborate effectively with internal data science teams.  
• Build new scalable solutions, toolkits, best practice documents and consulting approaches that can be applied across VCA practice

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications
- 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications
- 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
- 10 or more years of relevant experience in large processors, payment schemes and large management consulting firm working specifically with Retail and Consumer Goods Clients
- Diverse Retail and Consumer Goods Industries experience and knowledge demonstrating the ability to analyze multiple data sets, draw insights and apply learnings across multiple client