Customer Care Associate

Description

General Summary

The Customer Care Associate provides service and support to King & Prince Seafood customers by processing orders, resolving issues and managing accounts receivables.

This is a hybrid role with 3 days/week in office.

Essential Duties and Responsibilities 

• Enters data for sales orders
• Web (portal) based/ERP based revision of sales orders
• Resolves sales order EDI problems. 
• Investigates reported mis-shipments
• Ensures release of all outside warehouse orders after credit approval process is completed
• Confirms all sales orders to brokers and distributors via fax, electronic, or EDI notification
• Initiates return authorizations and submits for approval
• Prepares export documentation and notification of USDC inspected product requirements
• Handles broker, distributor and customer calls
• Responds to requests from Sales team
• Participates in cost saving and process improvement initiatives 
• Understands and complies with relevant policies and procedures
• Invoices delivery by email/fax for all non-EDI customers 
• Investigates all OS&D issues working closely with Logistics/Customer Finance 
• Updates Discovery SDS Sales reporting system 

Requirements

• 1-3 years of customer service experience
• Bachelor’s degree preferred 
• Professionalism and excellent customer service skills
• MS Office proficiency 
• Attention to detail
• ERP skills; accounts receivable and inventory management software experience preferred
• Strong oral and written communications skills
• Planning and organizational skills