Customer Service Representative - Credit Services (Bilingual Spanish)

About this role:

Wells Fargo is seeking a Customer Service Representative in Credit Services. Learn more about our career areas and lines of business at www.wellsfargo.com/about/careers.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking and reading proficiency in Spanish/English

Desired Qualifications:

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge and understanding of credit card products, policies, and procedures; within a call center environment
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
• Good attention to detail and accuracy skills
• Basic Microsoft Office Skills
• Experience delivering results in a fast-paced, deadline driven environment
• Ability to quickly learn business operations and processes
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Must take and pass required Spanish language assessment
• Candidate must reside within a reasonable commute to the address listed in the posting
• Must be able to attend full duration of required training period
• Relocation assistance is not available for this position
• This position offers a hybrid work schedule
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting
• This position is not eligible for Visa sponsorship

Shift/Hours: Tuesday - Saturday

North Carolina:

Tues - Fri (9am - 8pm EST) Must have flexibility to work anytime during these hours.

Saturday (10am - 6:30pm EST)

Arizona:

Tues - Fri (6am - 5pm Arizona time) Must have flexibility to work anytime during these hours.

Saturday (7am - 3:30pm Arizona time)

Locations:

• 1525 W WT Harris Blvd, Charlotte, NC

• 11601 Black Canyon Hwy, Phoenix, AZ

• 2800 S Price Rd, Chandler, AZ

Training and Schedule:

• Tentative training start date: (Fall) - Monday - Friday. Training hours are to be determined. You are required to attend the full duration of the paid training.
• Your regular work schedule will be based on availability, business needs, and may include working at least one weekend day. Opening/Closing schedules are subject to adjust with Daylight Savings Time.
• Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
• Position may be eligible for a 5% language differential under the terms of the language differential policy.

Posting End Date: 

11 Jul 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the