Help Desk Systems Administrator

Overview

JST is currently seeking a Help Desk Systems Administrator to support our team within a government environment. The Help Desk Systems Admin provides essential IT support within the government environment, focusing on the deployment and management of AFNET accounts, hardware, and software. This position is responsible for helping with the deployment of user accounts, configuring, and maintaining hardware, and software applications. The Help Desk Admin will have technical skills, a strong willingness to learn, and the ability to follow established procedures while providing excellent customer service. Daily duties include taking phone calls and responding to tickets or email assistance requests.

This is a full-time on-site position in Dayton, OH. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

 

Help Desk Systems Administrator Responsibilities

• Manage and prioritize an online Help Desk support system to record, log, and answer support requests.
• Assist in the creation, configuration, and management of Air Force Network (AFNET) user accounts.
• Ensure proper setup and provisioning of user accounts, including email and network access.
• Follow security protocols and procedures to maintain the integrity and security of user accounts.
• Deploy, configure, image, and update IT hardware, including desktops, laptops, printers, mobile devices, and peripherals.
• Install and set up hardware and software for new users, ensuring all equipment is functional and meets user requirements.
• Maintain an inventory of IT hardware, software, tracking deployments, returns, and maintenance activities.
• Troubleshoot and resolve hardware issues, escalating complex problems to higher-level support as needed.
• Install, configure, and update software applications on user devices.
• Ensure all software deployments comply with licensing agreements and DoD regulations.
• Assist in managing software/hardware inventory and tracking usage to ensure compliance.
• Provide first-level technical support to end-users, addressing issues related to hardware, software, and network connectivity.
• Respond to help desk tickets, emails, and phone calls, ensuring timely resolution of issues.
• Document support activities and solutions in the help desk ticketing system.
• Perform routine system maintenance tasks, including software updates, patches, and backups.
• Monitor system performance and report any issues to senior administrators.
• Assist in maintaining user accounts, permissions, and access controls in accordance with DoD policies.
• Provide basic training and support to end-users on the use of IT equipment and software.
• Create and update user guides, FAQs, and other support documentation.
• Ensure all IT activities comply with DoD regulations, standards, and security protocols.
• Assist in implementing security measures to protect sensitive information and systems.
• Report any security incidents or breaches to the appropriate authorities.
• Must be able to lift 50 lbs.
• Must be available to travel up to 4 times a year.

 

Help Desk Systems Administrator Qualifications

• Bachelor's Degree: relevant experience considered.
• Relevant IT certifications such as CompTIA Security+, Network+, A+, or equivalent.
• 4+ years' experience working in a DoD or government IT environment.
• Understanding of DoD security policies and procedures.
• 4+ years' experience or equivalent in systems administration.
• Knowledge of operating systems (Windows, Linux) and standard office software (Microsoft Office Suite).
• Understanding of network fundamentals and basic troubleshooting techniques.
• Familiarity with hardware components and the ability to perform basic hardware maintenance and repairs.
• Strong analytical and troubleshooting abilities to diagnose and resolve technical issues.
• Ability to follow established procedures and guidelines to ensure consistent and effecti