Medical Support Assistant

Join the Sheridan VA Medical Center team as a Medical Support Assistant (MSA) and play a critical role in supporting Veterans' healthcare needs. You will be responsible for scheduling, coordinating care, updating medical records, and ensuring seamless communication between Veterans, providers, and community partners. This is a great opportunity to provide high-quality customer service while supporting those who served our country.

WORKSITE: Sheridan VAMC – 1898 Fort Road, Sheridan, WY 82801
WORK SCHEDULE: Monday – Friday, 7:00 am – 6:00 pm (8-hour shifts, excluding federal holidays)
PAY RATE: $ 16.50 -$ 17.00 per hour
CONTRACT LENGTH: 12 months

WHAT WE OFFER

• Paid sick leave based on state regulations after 90 days of employment

• Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)

• Free TeleMedicine and Mental Health support for all employees and their families

• Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability

WHAT YOU'LL DO

• Support the Lead Scheduler and the reception team in scheduling and patient communications

• Coordinate and authorize Veteran care with community providers when needed

• Validate and update patient demographics

• Process records into CPRS and VISTA systems

• Manage consults via HSRM, PPMS, and other VA systems

• Answer and route phone calls professionally within 5 rings

• Perform appointment scheduling, tracking, and pre-/post-appointment follow-ups

• Provide high-quality customer service to Veterans, families, and VA staff

• Utilize Microsoft Office Suite (Word, Excel, Outlook, Teams) daily

• Adhere to HIPAA, VA policies, and confidentiality standards

• Other duties as assigned

WHAT YOU'LL BRING

• U.S. residency required

• High School diploma or GED

• Oral and written English proficiency

• Ability to type at least 50 WPM

• Basic computer skills and knowledge of medical terminology

• Minimum of 6 months' customer service experience

• No health or physical restrictions that interfere with duties

Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools.

Career Site: www.gofortuna.com