Department Leader - Client Services - VSA

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Client Services - VSA

Overall Objectives and Responsibilities

1. Supervise general department operations, interface with other department heads; provide guidance on procedures and/or problems, analysis methods, techniques, equipment, and schedules.

2. Adhere to appropriate quality measures, which meet or exceed the standards set by ISO/IEC 17025, government regulatory, and company requirements; understand and follow Quality System documents relevant to responsibilities, e.g., Quality Manual, SOPs, and Analysis Methods.

3. Adhere to, and ensure that staff adheres to, pertinent health, safety, and environmental regulations relative to department; maintain and assist others in maintaining a clean, safe work environment.

4. Assist in formulating and implementing the short and long-range goals for departmental operation; set priorities, assign responsibilities, and establish timetables; project future needs and formulate strategies consistent with projections for adequate personnel, equipment, analysis methods, and facilities to ensure efficient and effective operations.

5. Instruct, monitor, troubleshoot and assist in the performance of manual and instrumental analysis.  Operate equipment and perform minor instrument repairs; coordinate major instrument repairs with repairperson.  Establish and implement procedures to ensure that assigned equipment is properly cleaned, calibrated/standardized, adequate for the testing performed and is maintained in good working order.  This includes maintaining equipment operating instructions, manuals, and required logbooks.

6. Modify, develop, validate, write, and edit analysis methods relative to assigned department’  maintain fully approved, scientifically sound protocols and written standard methodologies to be used in area of responsibility.

7. Review and evaluate test data generated within assigned area of responsibility for technical accuracy as well as SOP compliance.  Perform and provide basic evaluation of statistical tests to determine the quality accuracy of data and report values.

8. As needed, perform analysis and record test data and results for samples in logbook, record book or BookMaster and enter the data or results into eLIMS either manually or through automatic export, in a timely and accurate manner.

9. Write and review protocols and reports.

10. Communicate and discuss methods, results and questions with client service personnel and clients; ensure that clients receive good service, accurate results, and fast turnaround time consistent with superior analytical testing.

11. Critically evaluate services offered by area of responsibility; recommend, develop and implement new services, more accurate, efficient and appropriate test procedures, more accurate, efficient or cost effective equipment and more efficient layout of facilities.

12. Help monitor turnaround times to support accurate quotations to clients and to keep Laboratory Manager informed of deviations from expected normal to include situations where client expectations were not met.

13. Communicate clearly and concisely to clients, management, and staff both orally and in writing.  Deleg