Senior Associate, Operations

Job Description

A bit about this role: 

Reports to the Senior Manager, Practice Operations. The Senior Associate, Operations will oversee day to day activities and support healthcare operations by overseeing policy adherence, process improvement, and claims management. Responsibilities include monitoring key metrics, analyzing trends, leading cross-functional projects, and developing training and documentation. The role also provides billing and denial management support while collaborating with clinical staff and leadership to ensure compliance and efficiency.

Your Responsibilities and Impact will include:

Policy Operations Oversight & Management

• Partner with Sr Mgr, Practice Operations to monitor, report and own key metrics in the Policy Adherence space

• Analyze operational and compliance trends, prepare routine reports and make recommendations for improvements

• Oversee the verification and maintenance of policies, procedures  and knowledge base resources
   

Process Improvement & Special Projects

• Identify workflow inefficiencies and recommend process solutions to improve effectiveness across teams

• Lead small-to-medium cross-functional projects, such as reducing denial rates or improving documentation workflows

• Support other organizational priorities by coordinating and executing other special projects

Training & Documentation

• Develop and maintain training guides, SOPs, or quick reference materials for operational workflows. 

• Collaborate on the design and delivery of annual compliance training for clinical staff

Claims & Billing Support

• Review claim submissions, including cases involving addendums or other documentation updates.

• Conduct regular reviews of all claim denials; track trends and share actionable insights with leadership on a monthly basis

• Ensure timely review and resolution of denied or adjusted claims within 30 days 

• Provide training on billing processes, telehealth service requirements, and denial management.

• Support billing needs for new clinical programs
   

Required skills and experience:

• 2+ years of professional experience, at least 1 year in a healthcare administrative, healthcare compliance or billing support role.

• Familiarity with EHR systems and reviewing documentation for accuracy.

• Excellent communication skills, especially across departments and with clinical professionals.

• Familiarity with Medicare Advantage requirements

• Strong working knowledge of claims processes and billing requirements for various provider types (NP, MD, RN).

• Attention to detail, and ability to work on multiple projects at a time. 

Desired skills and experience:

• Interest in and/or experience with basic data analysis (e.g., Excel/Sheets formulas, pivot tables, or SQL).

• Ability to generate and interpret reports in tools like Looker or similar BI platforms.

• Curiosity about technology in healthcare, including tools like large language models (LLMs), LLM Copilots, and other workflow automation.

• Strong experience using Google Workspace (Docs, Sheets, Drive, Gmail, Calendar, Meets); comfort learning new tools and systems.

Salary range: $70,000 - $100,000

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employe