Logistics Customer Service Coordinator

North Kansas City | $25.00/hour |Brand-New Indoor, Climate-Controlled Facility

Are you ready to join a global leader in logistics and be part of something exciting right here in North Kansas City? DP World is seeking a Logistics Customer Service Coordinator to support our growing operations at our brand-new, state-of-the-art, indoor climate-controlled facility.

This is your chance to work in a fast-paced, problem-solving role where no two days are the same. If you enjoy working with customers, solving challenges, and keeping supply chains moving smoothly, we’d love to have you on our team.

What You’ll Do

• Provide accurate rate quotes for nonstandard shipments, including expedited deliveries and special requirements (extra labor, forklifts, cranes, etc.)

• Ensure on-time pickup and delivery while tracking and tracing shipments

• Investigate service failures and apply proper reason codes for reporting

• Partner with customers to resolve inventory discrepancies, exceptions, and damages

• Participate in process improvements, SOP documentation, and continuous improvement initiatives

• Work in both office and warehouse environments to stay close to operations

• Take on other projects and responsibilities as needed

What You Bring

• Strong background in customer service within logistics or transportation

• Problem-solving skills with the ability to resolve issues quickly and professionally

• Proficiency in Microsoft Office (Excel skills highly valued)

• Experience managing inventory in RF, portal, or manual systems

• Knowledge of different transportation modes and service levels

• Previous telecommunications delivery coordination experience is a plus

About the Role

How you will contribute

• Provide rate quotes for nonstandard transportation, i.e. expedite shipments. Perform order registration which may include special requirements, extra labor, forklifts, cranes, etc.
• Ensure on-time pickup and delivery, track and trace shipments.
• Apply applicable late reason codes in accordance to Service Failure tracking and reporting
• Work with customer to resolve inventory discrepancies. Follow-up with regards to exception reporting and damage assessment, communicate to customer.
• Participate in process flow documentation and standard operating procedures and identify opportunities for improvement based on customer needs.
• Other duties as assigned.

 

Your Key Qualifications

• Customer service background in logistics with ability to handle problem resolution in timely manner.
• Previous Telecommunication site delivery coordination experiences a plus.
• Word, Excel, Outlook knowledge with strong emphasis on Excel used for tracking and analysis.
• Must be able to manage inventory in an RF. Portal, and Manual system environment. This candidate will work in an office setting but will be expecting to travel to warehouse as needed.
• Understand transportation modes and service levels.

 

Why You’ll Love Working Here

• Competitive pay at $25.00/hour

• A brand-new indoor, climate-controlled facility—no more freezing winters or sweltering summers while working

• A global company with opportunities to grow your career locally and internationally

• An inclusive, collaborative workplace where diverse perspectives are valued

• Be part of a team that is shaping the future of trade with technology and innovation

About DP World

At DP World, we make global trade flow—faster, smarter, and more sustainable. With over 111,000 employees across 77 countries, we’re transforming logistics through innovation, technology, and a passion for connecting people and businesses.

When you join DP World, you join a community that believes in growth, opportunity, and making an impact.

Ready to move trade forward and build your career? Apply today!