Director, IT Service Delivery & Infrastructure

About Marvell

Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. 

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. 

Your Team, Your Impact

Marvell Technology is seeking an experienced and strategic Director of IT Service Delivery & Infrastructure to lead IT service delivery across the Americas (AMEC) region while owning endpoint engineering and Windows infrastructure platforms globally. This role carries a broad mandate with roughly equal focus across three pillars: AMEC regional service delivery, endpoint engineering, and Windows infrastructure including Windows Servers, M365, hypervisors, and related supporting applications and services.

The ideal candidate is a seasoned IT leader who can balance hands-on technical depth with strong operational and people leadership, managing a diverse team of employees and managed service providers across multiple US locations while driving modernization, experience improvements, security posture improvements, and service excellence across a complex, multi-site global environment supporting 10,000+ users. This leader will set and sustain a high-performance culture, one that operates at a high tempo, holds itself to a high bar, and continuously delivers measurable improvements across service quality, platform reliability, and user experience. The expectation is not just to keep the lights on, but to relentlessly raise the standard.

This role is intentionally scoped as a strong foundation, with a clear expectation that the right leader will grow beyond it. As the individual establishes credibility and impact, the scope is expected to expand.

What You Can Expect

AMEC & EMEA Regional IT Service Delivery

• Own end-to-end IT service delivery across all AMEC and EMEA locations, ensuring consistent, high-quality support for employees across the US, Canada, and Latin America

• Lead and develop a team of IT managers and specialists across multiple locations

• Manage relationships with managed service providers (MSPs) including onsite and remote support vendors, holding them accountable to SLAs and quality standards

• Serve as the primary escalation point and incident commander for major incidents affecting AMEC-based and global sites, users, and infrastructure

• Drive continuous improvement in service quality, MTTR, and user satisfaction (CSAT)

• Oversee IT support for global facilities expansion projects (new sites, office expansions, data center upgrades)

• Manage staffed and unstaffed location coverage models, ensuring appropriate onsite and remote support capacity

• Partner with global and regional IT teams across APAC, EMEA, and India to ensure consistent service standards and delivery

• Represent the team in the IT Change Advisory Board (CAB) for Endpoint Engineering and Windows/M365 domains

• Manage the AMEC IT infrastructure budget, ensuring cost-effective solutions and efficient use of resources

Endpoint Engineering

• Own the strategy, engineering, and lifecycle management of endpoint platforms for Windows, macOS, and mobile devices across a global fleet of 10,000+ devices

• Drive improvements to the Windows and macOS laptop experience, OS image quality, and performance

• Manage Windows Autopilot provisioning, SCCM/MECM application packaging, and GPO-based hardening controls

• Lead endpoint security initiatives including patching cadence, vulnerability remediation, and compliance with security baselines

• Oversee mobile device management (MDM) platform strategy and service support model

• Ensure CMDB accuracy and completeness for all managed endpoints

• Evaluate and introduce AI and automation technologies to enhance endpoint operations and reduce manual effort

• Develop and maintain endpoint technology roadmaps aligned to business goals and the annual operating plan (AOP)

Windows Servers, M365, Hypervisors, AD, and Infrastructure Services

• Responsible for platform strategy, architecture, governance, and program-level oversight

• Partner closely with the managed services team to ensure consistent and best in class operations

• Set standards, policies, and engineering direction for Active Directory, Group Policy, PKI