Customer Support Engineer

Date Posted:

2024-08-02

Country:

United States of America

Location:

HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA

Position Role Type:

Onsite

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace is looking for an experienced Customer Support Engineer professional supporting Landing Systems. You will provide direct support to aircraft OE and their airline customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service excellence support to our international customers. The department is accountable for all wheel & brake engineering activities related to in-service program support.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Eligible for relocation.

What You Will Do:

• Provide technical support to airlines, MRO facilities and OEMs, Troubleshoot technical issues. Create technical sales and maintenance presentations.
• Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer.
• Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).
• Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs), Airbus etc.
• Communicate voice of the customer in design/development activities.
• Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon re‐use and monitor brake life.
• Travel 10% internationally and domestically.
• Communicate and present to Senior Level Leadership regarding status of technical issues.
• Perform other duties as required

Qualifications You Must Have:

• Requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.
• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required
• https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
• 3 years or more Customer support experience in a technical/engineering environment.
• Experience utilizing Microsoft Office- Excel, Word, and PowerPoint software.

Qualifications We Prefer:

• Bachelor’s or Advanced Degree in Mechanical, Materials or Aerospace Engineering
• Experience in the aerospace industry.
• Experience creating and delivering formal presentations to all levels of leadership.
• SAP, or TeamCenter experience.

What We Offer:

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning
• Adoption Assistance         
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child, and elder care services
• Teladoc Medical Experts, second opinion program
• And more! 

Learn More & Apply Now!

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