Senior Manager, Provider Strategy

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Senior Manager, Provider Strategy operates within a high-growth, strategic business area focused on advancing Provider performance and will lead high-impact, cross-functional initiatives aimed at optimizing provider economics and operating model effectiveness. Key areas of focus include pricing strategy, provider retention and conversion, go-to-market testing and scaling, service model optimization, and strengthening the overall Provider Value Proposition. The role applies data-driven analysis to identify opportunities, inform strategic direction, and drive measurable business outcomes.

This position partners closely with teams across Strategy, Product, Analytics, Finance, Network/Provider Relations, Sales, and Operations to ensure alignment and execution of initiatives.

Reporting to the Director, Provider Strategy, this role requires strong analytical, strategic, and cross-functional leadership capabilities to support Provider priorities and performance improvement efforts.

What You’ll Do:

• Lead the design and execution of high-impact initiatives within the Provider Performance strategy, including pricing guardrails, retention and conversion playbooks, value proposition enhancements, and market research to identify gaps and opportunities

• Develop strategic frameworks, business cases, and multi-year plans to support growth, performance improvement, and transformation efforts

• Partner cross-functionally with Product, Sales, Partnerships, and other stakeholders to evolve the Provider operating model and drive alignment across the organization

• In collaboration with the Director, align teams around a shared strategy by establishing clear objectives, KPIs, and accountability across functions

• Establish and refine business unit KPIs, performance dashboards, and analytics to track progress, inform decisions, and elevate business performance

• Drive executive-level communications by synthesizing complex analyses into clear, compelling materials for senior leadership and Board of Directors presentations

• Design and implement scalable process improvement frameworks to enhance operational efficiency and effectiveness across business units

• Proactively identify risks and strategic gaps, escalating issues as needed and recommending actionable solutions to senior leadership

• Contribute to building team culture and operating norms for a high-performing, collaborative environment

• Mentor junior team members, fostering strong analytical capabilities, structured thinking, and best practices

 

What You’ll Bring to Zelis:

• 6–8 years of professional experience in strategy, operations, business planning, or a related field; experience in consulting, corporate strategy, or other highly analytical environments is strongly preferred

• Proven ability to structure and solve complex business problems, leveraging data and AI tools to generate insights and drive actionable recommendations and improve analysis efficiency

• Strong analytical and quantitative skills, with experience building business cases, financial models, and performance frameworks

• Demonstrated experience leading cross-functional initiatives and influencing stakeholders across multiple levels of an organization

• Exceptional communication skills, with the ability to synthesize complex concepts into clear, compelling na