Innovation Operations Manager, Account Integrity & Security

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

$117,000.00 - $151,000.00

What’s the role?

As a key contributor to the Account Integrity & Security strategy, you'll be responsible for continuous partnership with Product and Engineering to drive our detection, tooling and experience work forward, evolving the existing program and building new capabilities where we're lacking. This will include staying close to evolving threat patterns and industry trends to build for the long term proactively while simultaneously ensuring emerging threats can be mitigated with minimal impact to our marketplace and members.

This is a full-time position reporting to the Director of Account Integrity & Security. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Depending on where you are located in the United States, your work mode will be Local Hybrid, Regional Hybrid or Remote. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

Our Risk & Fraud organization is structured into four areas of focus: Account Integrity and Security, Merchant Risk, Transaction Fraud, and Marketplace Fraud. While we operate as one connected Risk & Fraud team, this role sits within Account Integrity and Security, where we focus on protecting Etsy accounts from compromise and abuse. This team works to prevent account takeovers, enforce platform policies, and safeguard the trust and safety of our marketplace by strengthening identity signals, clustering related accounts, and ensuring the overall integrity of user accounts.

What does the day-to-day look like?

• Drive strategy and execution for ML innovation, labeling operations, and controls implementation.

• Partner with Product and Engineering to design and build broad-impact operational tools.

• Define the long-term tooling strategy to enhance organizational scalability and efficiency.

• Assess fraud risks for new initiatives and ensure appropriate technical controls are in place.

• Bridge the gap between operational needs and technical roadmaps for "build" functions.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Expertise in machine learning operations (ML Ops), labeling strategy, and fraud detection systems.

• Technical aptitude and experience partnering closely with Product and Engineering teams to build tools.

• Strategic mindset focused on long-term scalability and the alignment of technical roadmaps with operational needs.

• Experience building product requirements, requests for proposals, and contract management preferred.

• Proficiency in SQL and data visualization tools such as Looker or Tableau to extract actionable insights.

Additional Information
 

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already,