Jobs and Careers

IT Intern

United Statesfull_timeVerifiedPosted 21 May 2025

About the role

"OUR PEOPLE ARE OUR STRATEGY"

We are growing and in need of an IT Intern for our Reed Family of companies.
Come join a team with a great company culture that offers competitive wages and benefits!! We offer Paid Time Off, Medical, Dental, Vision Care Insurance. We offer a 401k program. A Pension Program, Life Insurance, AD&D and opportunities for growth and development

The IT Intern will provide support to end users on a variety of issues. Responds to telephone calls, email and in-person requests for technical support. Acts as first point of contact for majority of end-user inquiries. Documents, tracks, and monitors the problem to ensure a timely resolution. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to end-user infrastructure. Installs, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Helps support and maintain user account information including application permissions, resource rights and overall security.

IT Intern Responsibilities:

Provide technical support to employees by answering questions, troubleshooting issues, and resolving problems.
Monitor and maintain the company's IT systems to ensure they are functioning properly and efficiently.
Assist in the implementation of new IT initiatives, such as software upgrades and new hardware installations.
Create and maintain documentation of IT processes and procedures.
Participate in IT meetings and training sessions to stay up-to-date with new technologies and best practices.
Perform other IT-related duties as assigned.
Installs, troubleshoots and supports end-user hardware and peripherals
Installs, troubleshoots and supports application software
Troubleshoots and supports end-user network connectivity including application and Internet connectivity.
Utilizes ticketing system to create, track and resolve all support issues
Works with other groups in IT to support end-user connectivity to server and network infrastructure and applications
Other duties as assigned.

IT Intern Requirements:

Excellent customer service orientation and ability to communicate technical information clearly and effectively with end-users of various technical skill levels
Excellent communication skills with both internal and external customer􀍛s
Must have analytical skills that will allow interpretation of customer/user needs into practical solutions
Good Knowledge of Microsoft Windows desktop OS and Microsoft Office
Good Knowledge of typical end-user hardware including Dell systems
Good knowledge of Android and iOS phones, tablets, and other portable devices

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.