Senior Director Care Management - Anchorage, AK

Calling all Esteemed Leaders! Are you a care management leader who excels at driving operational excellence, coordinating care across the continuum, and leading teams through change in complex healthcare environments? Do you thrive in highly collaborative settings where patient outcomes, caregiver engagement, regulatory compliance, and cost stewardship intersect? This leadership opportunity invites your expertise.

The Role: 

Senior Director, Care Management has oversight of the managers and supervisors of Care Management located at each ministry and is accountable and responsible for collaboratively leading, coordinating and supporting care management operations in partnership with the Executive Director of Care Management and the Directors of Utilization, Appeals and Clinical Training.

What You'll Do:

• For direct patient care roles: Performs and maintains currency of essential competencies as required by specific area of hire and populations served.
• Adheres and complies with all policies and procedures.
• Provides guidance and oversight to Care Management in addressing caregiver engagement, department operations, addressing length of stay and readmission opportunities for improvement, and developing strategies to ensure department and its caregivers are successful in meeting goals and outcomes.
• Provides service area leadership and strategic planning to operationalize standard care management services within Prov-Swedish North Division and develop a coordinated approach to care management across the continuum.
• Oversees service area development of goals, creation and implementation of action plans and program evaluation.
• Sponsors and leads process improvement and change to achieve operational excellence. Seeks to identify systems, processes, practices and functions that are not working efficiently and/or effectively and actively leads correction. Supports multi-disciplinary work teams as necessary to correct and monitor results.
• Participates in division and service area wide care management teams, acting as critical liaison and resource to internal and external stakeholders related to care management daily operations.
• Is an active consultative resource and support for service area leadership, and immediately brings to attention of appropriate leadership areas of concern, along with requests for consultation and support from regional leadership.
• Performs ongoing audits to monitor performance, ensure compliance to regulatory requirements, and escalates findings as necessary.
• Works closely with identified service area physicians and chief nursing officers to coordinate efforts.
• Ensures that all aspects of federal, state and local compliance are met.
• Promotes and maintains positive relations with continuum of care providers.
• Collaborates with Education in developing and updating of standard work and policies for Care Management.
• Measures, analyzes and reports key metrics related to care management across the care continuum.
• Facilitates problem solving with other departments as indicated.
• Provides key stakeholders (managers, staff, physicians, community) education related to regulations/requirements or best practices.
• Identifies opportunities to appropriately coordinate services between inpatient and outpatient settings.
• Develop relationships with leadership across the continuum within the service area.
• Responsible for Care Management standardization across the service area with the aim to decrease total cost of care.
• Maintains confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information.
• Demonstrates service excellence and positive interpersonal relations in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers and community members, so that productivity and positive relations are maximized.
• Maintains knowledge of work-appropriate aspects of environment of care programs; complies with policies and reports unsafe conditions.
• Responsible for develop