Case Manager (The Arch)

JOB PURPOSE:

The Case Manager provides direct support to individuals experiencing homelessness in a low-barrier shelter setting. This role focuses on building trust, reducing barriers to stability, and supporting clients in developing individualized plans that lead to permanent housing. The Case Manager works collaboratively with shelter staff, community partners, and service providers to connect clients with resources such as housing programs, healthcare, behavioral health, employment, and benefits.

ESSENTIAL JOB RESPONSIBILITIES:

• Build rapport with clients using trauma-informed, strengths-based, and housing-first approaches.
• Provide ongoing case management, including weekly check-ins, progress tracking, and advocacy.
• Coordinate referrals, service planning and documentation of services for assigned caseload.
• Conduct needs assessment to identify client’s needs, strengths, housing barriers. Obtains pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.
• Develops client intake and case plans for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.
• Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, medication and movement; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Assist clients with completing housing applications, rental assistance, and housing program referrals.
• Coordinate with landlords, housing authorities, and partner agencies to secure stable housing.
• Support clients in obtaining identification, income verification, and other required documents.
• Provide move-in support, including coordination of deposits, furnishings, and transportation when applicable.
• Connect clients to community resources including medical care, mental health treatment, recovery services, employment training, and public benefits.
• Collaborate with external agencies to ensure wraparound support for clients.
• Accompany clients to appointments when needed to reduce barriers to access.
• Refers clients to appropriate programs or other agencies based on clients’ needs and in accordance with their program plan.
• Maintain accurate and timely case notes, service plans, and outcome data in HMIS or agency database.
• Track client progress toward housing and program goals.
• Prepare reports for funders, program monitoring, and outcome evaluation.
• Follow confidentiality and HIPAA standards at all times.
• Completes discharge plans of clients exiting the program; transfers file contents to non-active file.
• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Maintain a caseload in accordance with agency policies and procedures contract standards.
• Work with shelter staff to support a safe, respectful, and low-barrier environment.
• Assist in crisis intervention and de-escalation as needed.
• Participate in staff meetings, case conferencing, and ongoing training.
• Maintain a minimum number of weekly contacts with clients.
• Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.