Sales Development Representative

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 

Position Summary:

 

This position is responsible for maintaining understanding of our trade lanes, so they can effectively help to grow our market share.  They will qualify sales leads and help to grow our BCO/NVO active customer base within the sales territory.   This position will also partner with field sales and work with Trade/Line to provide quotation to customer request.  They will maintain customer contracts to ensure proper construction and filing of agreed T&C and rates.

 

Market Growth and Development

• Work in concert with the Field Sales Representative to promote line/trade initiatives to include campaigns, vessel shortfalls, and priority services
• Communicate with line/trade management of customer volume forecasting to help ensure full vessel capacity
• Develop and maintain Line exposure to the customer
• Partner with Field Sales Representative to grow customer profile
• Develop and maintain customer and trade-lane specific business plans to achieve or exceed weekly volume budgets by service.
• Maintain vessel profile
• Research and identify market opportunity for US Business Clients
• Qualify an assigned number of cold calls per quarter to grow current BCO/NVOCC active customer base within sales territory.
• Qualify Sales leads
• Develop quality presentations, gather competitive intelligence on customer preferences in advance of sales calls.
• Provide volume reports as needed
• Promote/Sell VAS products to targeted customers
• Promote eBusiness initiatives
• Complete customer visits when necessary

Rate/Contract Management

• Overall knowledge of services of Import/Export and that all information is available to communicate on negotiations of rate(s) with line / trade management on behalf of the customer / field representative within departmental guidelines
• Work in concert with Regional Sales Representative to complete regional bids
• Able to set up quotes and prepare contracts/SQ as required.
• Follow up of rates thru dashboards with trade / line management to include written /verbal follow up with external customers.
• Ensure compliance and proper filing of GRI, PSS, RRI, Shipper pools, etc
• Track customer MQC trend and communicate with customer/sales representative on performance
• Communicate with trade / line management on expiring bullets, MQC shortfalls, and expiring contracts
• Prepare quotes/contract for filing ensuring proper contract construction for FMC filing
• Follow up for Signature process
• Maintain Th