Medical Secretary - Cancer Care Center/Full Time/40 hours per week

At Bristol Health, we begin each day caring today for your tomorrow.  We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families.  We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.).   We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic.  Use your expertise, compassion, and kindness to transform the patient experience.  Make a difference.  Make Bristol Health your choice.

The Medical Secretary at the Cancer Care Center at Bristol Health plays an integral role with our team. The key to the successful candidate is an individual who cares about patients, is organized and pays attention to the details. The job includes a wide variety of clerical and administrative support to our outpatient hematology/oncology physician practice. The Medical Secretary is responsible for managing and coordinating a patient’s treatment in scheduling treatment plans, diagnostic imaging and testing, and follow up appointments. The Medical Secretary also triages and prioritizes calls for the office, physicians and clinical team, and is responsible for escalating concerns. The successful candidate will work on patient throughput, maintenance of patient records, and insuring proper office and medical supply levels for assigned areas. Process forms, records, and other materials, accurately schedules patient appointments after insurance verification and authorization, checks reports and patient’s records for accuracy, compiles information for patient referrals, and interacts with patients and their families. Answering questions about processes and procedures for patients to help them along the way.  Become an integral part of our team.   

Performs office and administrative support duties to assist in the effective operation of the clinical site.

• Provide outstanding professional customer service
• Greets all patients and visitors with kindness and compassion.
• Verifies patient information with full name and DOB
• Performs various receptionist duties; clerical, and other support duties.
• Communicates with other practices and departments as directed and per policy.
• Able to skillfully operate various office equipment including computer, fax machine, copier, credit card scanners, etc. 
• Assists Director and staff with any performance improvement projects or requests.
• Handles incoming calls, routing as necessary, with 100% compliance with policies and procedures.
• Maintains reception area and work space in a neat, clean order.

Effectively manages patient appointments and registration process.

• Ensures all patients and visitors are acknowledged and greeted immediately upon arrival to the practice
• Answers all incoming phone calls promptly and professionally, assigning priority and triaging calls per protocols
• Accurately registers and/or updates patient information in the EMR
• Verifies patient insurance information at each encounter and enters information accurately into the EMR
• Completes insurance and photo ID scanning (i.e. driver’s license) upon registration
• Accurately schedules patient appointments as per MD/APRN orders
• Coordinates patient plan of care and appointments with MDs/RN Navigator/Charge RN
• Collaborates with Financial Counselors to ensure timeliness of preauthorization’s and scheduling of appointments
• Oversees daily and weekly management of patient scheduling for efficient patient throughput
• Assists with all confirmation calls to patients

Processes all patient charges and payments daily.

• Collects co-pays, self-pay and past due balances at time of service
• Submits completed copay logs per department policy

Dependability:  Follows departmental policy and procedure.

• Completes all assigned tasks within the required time frame.
• Is compliant with all policies and procedures.
• Communicates issues, concerns and opportunities for improvement to Director
• Takes initiative to assure all office duties are com