Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Mid Office Services Analyst Sr within PNC's CSS Central Solutions Team organization, you will be based in Birmingham, Alabama.

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.

Overview/Day-to-Day Duties for Mid Office Services Analyst Sr:
• Team handles private bank wires and money movement.
• Will be processing and approving wires.
• Review documents for accuracy based on what the client provided.
• Must communicate with the market and will have some client communication.

Schedule: Monday-Friday 8-5pm

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Under limited guidance, completes a variety of moderately complex client transactions, reviews documentation for completeness and accuracy, and interprets information for correct coding and adherence to established policies and procedures.
• Handles various requests from clients or market partners, performing actions to successfully complete the requests. Provides special focus on complex accounts and relationships.
• Ensures activities are completed in compliance with line of business standards as well as internal policies and procedures.
• Serves as an additional resource in providing direction and leadership to other members of the team.
• May contact clients to obtain required information, respond to questions and resolve problems. May coordinate with internal partners to resolve inquiries and issues.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Corporate Accounting, Credit Risk Analysis, Decision Making, Financial Management, Financial Operations, Results-Oriented, Revenue Recognition

Competencies

Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Solving

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.