Sr. Director, Product Operations

Senior Director, Product Ops

Reports to: VP, Product Operations Location: Pittsburg or Austin or Santa Clara 

Position Summary 

We are looking for a Senior Director, Product Ops, to join our team as Omnicell transforms medication management across all settings of care. To achieve this goal, we are looking for a strong operations leader who can connect strategy to data-driven execution. 

The ideal candidate brings a blend of strategic leadership and disciplined program execution ensuring high standards in delivery; someone who can drive business outcomes for a modern product organization focused on insights, scalability, and efficiency. 

Key Responsibilities 

Lead Program Management Excellence and Cross-Functional Collaboration 

• Serve as the executive liaison across Product, Engineering, Sales, Customer Success, Finance and Manufacturing/Ops to align on project outcomes and metrics. 
• Oversee strategic product and cross-functional projects, ensuring clear scope, measurable outcomes, and execution discipline through standardization of stage gates, readiness reviews, and performance tracking. 
• Implement program governance frameworks to anticipate risks, remove roadblocks, and communicate program status to senior leadership clearly and consistently 

Build Scalable Data Tooling for Insights & Decision Support 

• Oversee integration and optimization of product lifecycle and analytics tools (roadmaps, telemetry, CRM, ServiceNow and BI platforms). 
• Build and maintain dashboards and reporting frameworks to provide visibility into product performance, roadmap health, and customer outcomes. 
• Use data to optimize planning, execution velocity, and value delivery, from concept through launch, sustainment, and retirement. Embed metrics and analytics into governance processes to enable fact-based decision-making and faster iteration.

Team Leadership 

• Build and lead a high-performing team, ensuring clarity of mission, role accountability, and professional growth. 
• Establish a center of excellence for operational best practices, data analytics, and program execution. 
• Coach and develop talent to strengthen strategic thinking, data literacy, and operational rigor across the organization. 
• Shape a culture of collaboration, transparency, and continuous improvement, empowering teams to act with ownership and impact. 

Strategic Impact and Organizational Effectiveness 

• Continuously assess and optimize execution effectiveness across programs and initiatives. 
• Use data and analytics to identify bottlenecks, improvement opportunities, and efficiency gains across the product organization. 
• Communicate outcomes and impact clearly to executive stakeholders—linking operational performance to business growth. 

Qualifications 

Experience: 

• 15+ years of experience in Product Operations, Program Management, or Strategy within a technology-driven organization (SaaS, enterprise software, or similar). 
• Proven track record leading data-informed product or business operations at scale — translating analytics into actionable strategy. 
• Demonstrated success overseeing complex, cross-functional programs and driving measurable business outcomes across product, engineering, and commercial teams. 
• Experience designing and managing product operating models that connect strategy, execution, and performance measurement. 
• Strong understanding of product lifecycle management, go-to-market readiness, and business performance metrics (ARR, retention, adoption, margin, etc.). 
• Strong fluency in data analytics, KPI frameworks, and performance dashboards for product and program management. 
• Ability to evaluate and optimize processes, tools, and governance structures that enable efficiency and insight. Hands-on experience with analytics and business intelligence ecosystems (e.g., Salesforce, Tableau, Looker, Power BI, Gainsight, Jira, Aha!, or similar tools). 

Leadership & Influence: 

• Executive presence with the ability to influence senior stakeholders and drive alignment across Product, Engineering, Finan