Office of Community Police Oversight [OCPO] Dept.-Senior Outreach Specialist (Non-Civil Service)

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Job Summary

Responsible for educating, developing, coordinating, and implementing community outreach programs to ensure increased referrals, awareness and visibility of services available.

Responsible for building public awareness of and support for programs. Assist in the training and development of fellow Outreach Specialists.

Job Description
 

Overview

The Senior Outreach Specialist serves and supports the community by providing information, direction, and awareness of City programs, services, and projects. Educates, develops, coordinates, and implements community outreach programs and ensures the professional training of fellow Outreach Specialists.

Senior Outreach Specialist will function as an integral part of the team, requiring a high degree of confidentiality and resourcefulness. The Senior Outreach Specialist will perform critical outreach to Dallas’s diverse stakeholders, such as interfacing with the public and Dallas officials, establishing relationships with organizations and agencies internal and external to the City of Dallas, and creating relationships with various coalitions to help support and strengthen communication across Dallas.

Essential Functions

1 Responsible for educating, developing, coordinating, and implementing community outreach programs to ensure increased referrals, awareness and visibility of services available.

2 Responsible for building public awareness of and support for programs.

3 Assists in the training and development of fellow outreach specialists.

4 Coordinates, facilitates, and implements services and programs of a specific department to ensure the needs of the community are being met; educates and communicates services to potential community members ensuring understanding of services and programs.

5 Ensures that members of the community receive one-on-one assistance.

6 monitors other Outreach Specialists providing services and coordinates various events to support and engage the community, maximize program awareness, and foster relationships to provide assistance.

7 Ensures citizens are offered information and resources available to citizens in the community; attends meetings, networks within the community, provides phone outreach activities, and develops community relationships.

8 Acts as a liaison to various social service organizations by maximizing awareness of the community service offerings available; serves as a liaison for customer issues with City services or utilities; coordinates various community-focused events designed to engage social service providers and encourage a sense of pride and responsibility in the community.

9 Provides direction, oversight, and skill in the development of newsletters, PowerPoint presentations, press releases, social media content, handouts, letters, and flyers to convey information; makes public presentations and represents the City of Dallas to residents, businesses, churches, schools, environmental groups, neighborhood associations, and other departments.

10 Coordinates, oversees, and supports various community-focused events designed to engage social service providers and encourage a sense of pride and responsibility in the community; serves on specific committees and assists in setting goals and objectives.

11 Educates the community on City services and provides extensive outreach activities to communicate and inform.

12 Performs any and all other work as needed or assigned.

Knowledge, Skills and Abilities

1 Knowledge of various geographical areas of the city of Dallas and their social problems.

2 Knowledge of Dallas departments, policies, and procedures.

3 Knowledge of Customer Service and community liaison.

4 Ability to promote effective outreach programs.

5 Ability to educate and inform citizens of Dallas programs.

6 Ability to promote Dallas programs and raise awareness through networking and partnerships.

7 Ability to lead meetings and facilitate transparency within the City of Dallas.