Customer Service Representative

Role Summary:

The Lynden Door Trucking Customer Service Representative delivers outstanding customer support while maintaining accurate information and collaborating with internal teams. This position is a great opportunity for a reliable, growth-oriented professional who wants to have a positive impact on company success.

Schedule: Monday – Friday. Daytime shift. Additional hours as needed.

Wage: Hourly from $24.00 to $29.50 DOE

Location: In office, in person full-time role at our offices in Lynden WA 98264.

Key Responsibilities

• Serve as a point of contact for direct customers and freight brokers.
• Collaborate with Driver Supervisors to support a team of 20 to 30 drivers by coordinating load pickups, deliveries, and customer communications.
• Communicate with Driver Supervisors to verify driver locations and provide timely load status updates.
• Monitor active shipments and proactively update customers, brokers, shippers, and consignees.
• Respond promptly and professionally to customer inquiries, requests, and service issues.
• Coordinate delivery appointments, jobsite details, and shipment updates for customers.
• Identify freight opportunities and prepare quotes using load boards based on operational needs.
• Maintain accurate shipment and customer information to support efficient operations.
• Provide backup support for the Driver Supervisor as needed.
• Ensure seamless customer coverage and communication throughout the workday.
• Collaborate with operations, dispatch, sales, and customer service teams to ensure seamless service and timely communication.

Additional Responsibilities

• Create freight bills and ensure all required shipping and supporting documentation is complete and accurate.
• Work directly with customers to provide shipment tracking, equipment updates, and load status information.
• Enter and maintain customer, shipment, and operational data accurately within company systems.
• Assist in creating and maintaining customer profiles to support order entry, planning, dispatch, brokerage, and billing activities.
• Provide cross-functional support and cover other Customer Service Representative duties during absences or off-shift periods.
• Maintain a strong understanding of transportation schedules and operational workflows to effectively support customer and business needs.
• Support continuous improvement initiatives and contribute to efficient, customer-focused operations.
• Perform additional duties and special projects as assigned.

Preferred Qualifications

• Previous experience in customer service, sales, account management, or client support is required.
• Experience in transportation, logistics, trucking, or freight operations is preferred but not required.
• Demonstrates professionalism, integrity, and a commitment to following company policies and procedures.
• Strong verbal and written communication skills with the ability to effectively assist customers by phone and email.
• Excellent organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Highly detail-oriented with a strong focus on accuracy and follow-through.
• Proven problem-solving skills and the ability to identify, troubleshoot, and resolve issues quickly and effectively.
• Proficient in Microsoft Office and other business software applications.
• Ability to work independently while collaborating effectively with customers, drivers, and internal teams.