Account Director (Gaming / Tech)

We are Kairos, an award-winning team of over 100, and with a newly launched office in New York we’re looking for aspiring social natives to help take the Kairos brand to new heights!

Founded by our ‘30 under 30 co-founders’, we now operate globally with headquarters in London, England and a second studio in Manchester, Kairos is now expanding its physical presence into the US. We are specialists in digital marketing, experts in social media and gamers at heart, but that hasn’t stopped us from working with the biggest non-gaming brands in the world helping them to reach their audiences digitally.

Samsung, Epic Games, Activision, KFC, JBL, Pizza Hut, Cetaphil, these are just some of the brands we work with daily and we need creative, strategic, data-led individuals to help shape award-winning campaigns that keep them coming back for more!

Want to join the team, here are our three non-negotiables.

• Input - Join in, take part, be heard and contribute, team members looking for an easy ride won’t succeed here.
• Output - Focus on quality, if you’re not happy with what we’re creating then stop and ask why. Everything we create should be good enough for your portfolio.
• Together - Most importantly, achieve it together! Not feeling it, that’s okay we’re one team and support each other every step of the way. No egos. No judgment.

What’s it like in the New York office?

• Startup culture in a larger agency group. Our New York office will be the starting point for Kairos in the US. We’ll be a startup business with the backing of a well-established agency in the UK, giving us the best of both worlds.
• Hybrid culture - As a start-up in the US we know the importance of face time regularly. We equally understand the importance of flexibility. Our US team will be required in office 3 days a week minimum.
• We’re based on Broadway so right in the middle of the hustle and bustle.

The Role

Kairos is looking for a Client Director who will be responsible for the overall satisfaction of a key client(s) (depending on their size). We’re looking for an all-around superstar who knows how to deliver projects for major brands in the gaming and tech space. This role is crucial in driving the success of Kairos, as the key contact for our partners you will be responsible for the following:

• Financial planning for key accounts - owning the scoping, and financial structure needed to deliver projects and being able to articulate your rationale against any client questioning.
• Delivering client expansion through the delivery of 5-star service. We pride ourselves on delivering work in such as way that our clients talk about us to their colleagues. You’ll be at the centre of that, challenging our teams to deliver on time and to a high standard.
• Take responsibility for keeping projects on track, and being the key stakeholder that teams come to when they need help answering questions or pointing in the right direction.
• Managing a team of Account Managers/Account Executives, to deliver on all of the above.
• Pushing the business to deliver better service, day in, day out, whilst maintaining focus on work/life balance.

What you need to know to succeed

As a digital marketing agency that specializes in social media, it’s imperative that you understand and are able to demonstrate experience of the following:

• Social media landscape, you stay up to date with the latest platforms and can articulate their differences and opportunities to clients. This includes but is not limited to, Reddit, Discord, Instagram, Twitter, YouTube, Twitch, Facebook, Snapchat.
• The gaming industry - a lot of our clients come to us as we’re specialists in the gaming space. Having knowledge of the industry, what’s happening, what’s working, what isn’t, and being able to impress clients with your expertise will give you a massive advantage.
• Candidates who organically engage with creators on social media and speak confidently about them throughout our interview process will be hugely beneficial.

Equally, you must be able to demonstrate the following:

• Experience in risk analysis and planning, ensuring that Kairos has considered all key aspects required for a project's delivery.
• Client management, being able to highlight times when you’ve had to deal with challenging situations and articulate how you’ve solved them.
• Internal stakeholder management, being able to organise/coordinate a large group of people and rally them behind a core goal/objective.
• Knowledge of project management software, such as ASANA or ClickUp will be highly advantageous.

Our interview process

At Kair