Analyst - Sales Operations

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

Position Summary:
This Analyst role in Customer Memberships supports the Medical Nutrition business by 

• Collaborating with Finance and Chargebacks to ensure proper linking of customers with purchases not yet linked to a contract in our system.
• Evaluating customer eligibility to access contracts and GPO tiers, and determining the need for contract linking modifications.
• Communicating customers’ contract eligibility with distributor partners.

This will be accomplished by acquiring and analyzing large customer data sets, cross-functional problem solving and applying a high level of attention to detail.  The Customer Memberships Analyst acts a change agent with a focus on improving Customer Memberships and organizational processes. Success in this role requires robust collaboration with internal business partners such as National Accounts, Distribution, Sales, Data Management, Chargebacks & Finance, and Sales Support.      

Location: This position will be either a remote or hybrid role based on the selected candidate’s geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL or Long Island, NY.  
 
Key Responsibilities:
• Evaluate customer eligibility for contracts and determine contract linking modifications accordingly  
• Working in close collaboration with Chargebacks team to assure correct contracts are used for chargeback purposes
• Authorizes customers for contracts for distributor chargebacks
• Informs distributors of customer contract eligibility
• Addresses distributor inquiries about customer contract eligibility 
• Assures customers are accurately linked to appropriate contracts using various sources of data such as reports, spreadsheets, linking forms, memberships list, etc. Utilizes SAP, Vistex and BI Launch Pad for linking processes 
• Updates Vistex for accurate customer linking of key contract attributes
• Analyze large amounts of raw data (ie., customer spreadsheets and rosters) for contract linking/unlinking/relinking. Seeks additional data points as needed to resolve linking issues. 
• Resolves difficult problems through prioritization, internal and external collaboration
• Offers additional perspective to internal processes and projects based on experience and knowledge
• Assures departmental and/or cross-functional collaboration on processes that improve membership function efficiencies. 
• Uses knowledge of departmental and business objectives, strategies, and needs to identify opportunities that can help achieve desired results. 
• Collaborates within own team to assure process change buy in and awareness
• Guides Sales Team members on Operations procedures and processes
• Recommends enhancements to job area processes to resolve issues and improve effectiveness. Through various reports and routine requests, monitors, researches and detects patterns of errant linking. Implements strategies to reduce future risk
• Draws on prior experience, analysis skills and knowledge of other parts of the organization to solve problems
• When faced with difficult problems, proactively resolves through prioritization, internal and external collaboration
• Identifies gaps in data needs and connects with National Accounts and Sales teams to close gaps to assure accurate linking