Senior Food & Beverage Manager - One World Observatory

LEGENDS

Legends is a global premium experiences company that specializes in delivering holistic solutions for sports and entertainment organizations and venues. We approach each project with our data-intelligence fueled 360-degree service solution, comprised of planning, sales, partnerships, hospitality, merchandise and technology solutions. Our global, multi-disciplinary service solutions collaborate on every project to ensure success across each of our verticals. For more information, visit www.Legends.net.

LEGENDS ATTRACTIONS

Global Attractions is a holistic deployment of Legends’ 360-degree platform. Our research-driven sales and planning methodologies drive unrivaled guest experiences that give our clients an edge. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is relevant and destined to dazzle, delight, and drive a steady stream of diverse visitors.
• Custom narratives to guide the journey curated to deeply engage visitors
• Bold and dramatic design pushes the physical envelope, inspires awe, and wonder
• Re-imagined dining experiences delight local and global foodies alike
• Leading-edge technology and innovation to drive interactivity to create fully immersive experiences

 

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory (‘OWO’) provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.

In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

 

THE ROLE

The Senior Food and Beverage Manager will be accountable for oversight of financial management, guest satisfaction, training and development, and revenue generation. The role reports to the Director of Food of Beverage or a similar role as designated by the company.

 

ESSENTIAL FUNCTIONS

• Act as the main point of contact for the restaurant, and the lead for communicating with other Observatory departments including Culinary, Operations, Engineering, Cleaning, Loading Dock, IT, and Security
• Oversee day to day restaurant and café operations including side-work supervision, inventory management and closing procedures including cash handling and POS reporting
• Gather, summarize, and provide information to VIP guests about the property and the surrounding area amenities, including special events and activities
• Respond to guest requests for special arrangements or services
• Proactively handle guest queries, advise guests on menus and beverage selections, ensure satisfaction with food and service, and respond to complaints (including through feedback channels) in an expeditious manner
• Manage the activities of all F&B managers, supervisors and department personnel as required
•  Evaluate performance, coordinate scheduling of personnel to provide adequate staffing and handle disciplinary matters
• Ensure all financial (invoices, reporting) and HR/Payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
• Consistently monitor product and labor costs to remain within established margins
• Manage reservation system
• Create and manage Standard Operating Procedures (SOP) for the F&B department
• Provide guidance to guests at One World Observatory including, dining options and general New York City attraction information
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices
• Maintain positive client relations, anticipate guest needs, and ensure excellent guest service in accordance with Legends standards
• Maintain an accurate, up-to-date plan of restaurant staffing needs
• Prepare schedules and ensure that the restaurant is staffed for all shifts
• Liaise with Operations and Engineering team to ensure the café, bar and restaurants are clean and well-maintained
• Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day
• Maintains a favorable working relatio